This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org.

Visit www.nctemporarysolutions.com for employment information.

NOTE: If you are a current NC State Government employee, you will be considered for a temporary assignment. However, Temporary Solutions cannot accommodate dual employment.

Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary's skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.
This temporary position is located in Raleigh- Wake County.

Job Order Hourly Rate of Pay: $17.20 (Based on education and/or years of relevant work experience reflected on the application).
This temporary position will be assigned to the Department of Justice. This position is located at 114 W. Edenton St. Raleigh, NC 27603.

This position will assist in performing receptionist duties by responding to incoming calls regarding routine consumer inquiries and providing consumers with basic information concerning consumer protection laws. Make appropriate referrals to Division specialists and investigators or other agencies when needed. Solicit a written or online complaint form from the consumer when appropriate. Use the Consumer Protection complaint database to record inquiries and determine the status of filed complaints.

NOTE: Qualified applicants must meet and CLEARLY reflect on their application training and experience and all knowledge, skills, abilities, and any experience or competencies specified in the posting and/or supplemental question(s) to be considered. NOTE: "See Resume" is not acceptable to show work history.

• Considerable knowledge of services, policies, and procedures related to a program or area of specialization.
• Ability to demonstrate and apply this knowledge in the performance of administrative tasks; ability to explain and interpret information to clients/customers and staff.
• Considerable knowledge of program policies, procedures, and information systems in order to communicate and process information.
• Ability to compile, assimilate and organize both printed and electronic information; ability to apply knowledge of data collection, storage, organization, manipulation, and/or analysis of data.
• Ability to utilize office equipment and other relevant technology (software and systems) to meet organizational needs.
• Ability to identify and understand issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
• Ability to clearly convey information and ideas through a variety of media to individuals or groups.
• Ability to present ideas clearly and effectively in written form; ability to adjust language or terminology to meet the needs of the audience; ability to use correct grammar, organization, and structure.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.