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Sales Support Representative
Full Time | Retail 8 Months Ago
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Norfolk Kitchen and Bath is Hiring a Sales Support Representative Near Nashua, NH

Description

Why Norfolk?

We are one of the largest kitchen & bath companies in New England and we are continuing to grow, most recently opening our 6th design showroom in Framingham. We are a family-owned company with our roots in hardware back in 1934. As a family-owned business, we appreciate our employees as we know they are the key and work to provide the best working environment.

Due to our continued growth, we are looking for professional, service minded candidates to add to our Customer Service team who support our kitchen & bath showrooms and retail customers.

The Sales Support Representative role is primarily responsible for the servicing of both internal and external customers regarding general inquiries, order processing and scheduling in collaboration with other departments. This position is also responsible for accurate sales order entry, purchasing and expediting of cabinets and other related items per the sales order. This position will work closely with vendors, sales staff, distribution functions (receiving/shipping) and other support departments and will provide a high level of urgency and both internal and external customer service.

This role may be structured as a hybrid role and could work out of Braintree or Nashua locations. Initial 3 months would need to be in office for training purposes. 

Requirements

To be successful in the Sales Support Representative role, individual will have a "can-do" approach to their work.

Knowledge, Skills and Abilities

  • Ability/Willingness to build relationship with customers.
  • Exceptional attention to detail
  • Exceptional problem-solving skills and ability to act quickly on a variety of tasks
  • Positive, upbeat, and professional attitude with customers and co-workers
  • Exceptional phone presence and customer service
  • Experience or ability to learn 20/20 software (kitchen designs)

Education and Experience

  • 2 years customer service experience
  • Prior order processing or purchasing experience
  • Knowledge of kitchen cabinets and related hardware preferred
  • Strong Microsoft office experience in a shared directory environment
  • Previous experience working in a sales/distribution company

Physical Requirements

  • Able to sit for long periods of time
  • Able to type and work on computer screen reading small print
  • Able to speak, read and write English. Bi-lingual helpful.

Norfolk Kitchen & Bath is part of The Norfolk Companies family and we are committed to creating the best place to work. The remodeling industry boomed during the last 18 months and we continue to see growth. Learn more about us on our website.

We provide competitive compensation as well as benefits including medical & dental insurance, 401k with a generous company match, Paid Time Off, uniforms, training and voluntary life, vision & short-term disability insurance.

PM19

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

POST DATE

07/27/2022

EXPIRATION DATE

11/16/2022

WEBSITE

norfolkkitchenandbath.com

HEADQUARTERS

NASHUA, NH

SIZE

100 - 200

FOUNDED

1934

CEO

FRED LEBLANC

REVENUE

$10M - $50M

INDUSTRY

Retail

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About Norfolk Kitchen and Bath

Norfolk Kitchen & Bath originally started as part of the expanded product offerings at Norfolk Hardware & Home Center. Our original showroom is still located within the hardware store, although we have added 5 more great showrooms in MA & NH over the years. Norfolk Kitchen & Bath is New Englands largest and fastest-growing kitchen and bath company. We currently have 5 showrooms located in Boston, Braintree, Framingham Salem, Nashua & Manchester. Norfolk Kitchen & Baths mission statement is to help people improve the quality of their homes by offering high-quality products & services at afforda...ble prices. We are proud to offer kitchen & bath cabinetry, countertops & cabinet hardware for every style, taste & budget to both homeowners and contractors. Norfolk Kitchen & Bath is proud to offer free design, free measure & free delivery to every customer. Our talented and experienced designers combined with the family-owned atmosphere is what puts Norfolk ahead of the big box stores. Norfolk Kitchen & Bath is a division of The Norfolk Companies. The Norfolk Companies consists of Norfolk Hardware and Home Center, Norfolk Kitchen & Bath, and Northeast Cabinet & Countertop Distributors, Inc. Each division of The Norfolk Companies is involved in supplying materials and services used in the home building and remodeling industries. We currently have almost 140 employees and continue to grow. We are still proudly family-owned and operated by the Rosen family. Today, Stewart Rosen is at the helm and has helped us grow exponentially since coming into the business in 1984. His son Benjamin, named after his great-grandfather, joined the business in 2004. If history has a way of repeating itself, Norfolk has a lot more growth in store. Thank you for your business and support. We hope to see you soon in one of our showrooms! More
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The following is the career advancement route for Sales Support Representative positions, which can be used as a reference in future career path planning. As a Sales Support Representative, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Support Representative. You can explore the career advancement for a Sales Support Representative below and select your interested title to get hiring information.

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