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Product Support Specialist
Full Time | Durable Manufacturing 7 Months Ago
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Nikola Corporation is Hiring a Product Support Specialist Near Phoenix, AZ

We’re on the lookout for a Product Support Specialist that will help design and maintain our Service and Maintenance programs. We’re looking for a hands-on expert who can help Nikola secure a zero emissions future with our hydrogen fuel cell electric, and all electric class 8 semi-trucks and vocational chassis. This new position will support a broad strategy to help deliver world class service and maintenance to customer fleets in the U.S. and be part of a collaborative team responsible for timely servicing, preventative maintenance, and asset productivity uptime. 

In this role you’ll work directly with initial design, upfit and engineering teams to keep the fleets running and ensure that future services and repairs are performed efficiently. Initial responsibilities will include direct partnership with key fleet customers and having full operational understanding and developing successful launch criteria. Ongoing continuous improvement and advancements will be incorporated by leveraging technician feedback and vehicle performance. 

You’ll also:

  • Work cross-functionally to scale service and maintenance for fleet of BEV and Hydrogen-Electric class 8 trucks
  • Work directly with key upfit partners (internal & external) for successful integration of BEV chassis with body in possible vocational applications
  • Develop robust and scalable processes to reduce engineering and technician time to scale and support the fleet
  • Understand unique applications and use of assets with field route reviews and observations to incorporate all aspects of ‘real world’ use into design and end product
  • Work to drive continuous improvement into the design, operation, and maintenance of the vehicles based on field findings
  • Proactively looks for and drive improvements to process and design to support safety, maintainability, and reliability
  • Improve fleet reliability by identifying key gaps within service and warranty issue tracking

This type of engagement requires a ‘hands on’ approach and a person who loves being where the work happens. Additionally, we’re looking for someone with:

  • An intimate working knowledge of preventive & predictive maintenance method
  • Minimum 4 years’ experience with HD trucks (class 6-8) or BEVs
  • High School diploma/equivalent required
  • Bachelor’s degree in Engineering is preferred
  • Having some high voltage background knowledge and experience is beneficial
  • 2 or more years’ experience with Catia software
  • Effective communication skills able to work across internal functions and collaboratively with external partners
  • Hands on manufacturing and/or repair service experience
  • Technician, electronics, electric vehicle backgrounds, helpful
Candidates must have current U.S. work authorization or be TN eligible from Mexico or Canada. This position is not eligible for CPT or OPT.#LI-JR1

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

POST DATE

08/28/2022

EXPIRATION DATE

10/17/2022

WEBSITE

nikolamotor.com

HEADQUARTERS

PHOENIX, AZ

SIZE

200 - 500

FOUNDED

2014

CEO

STEPHEN GIRSKY

REVENUE

<$5M

INDUSTRY

Durable Manufacturing

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About Nikola Corporation

Nikola is a technology disruptor and integrator, working to develop innovative energy and transportation solutions. We are pioneering a business model that will enable corporate customers to integrate next-generation truck technology, hydrogen fueling infrastructure and maintenance. By creating this ecosystem, Nikola and its strategic business partners and suppliers can pave the way as global leaders in zero-emission transportation and, together, leave the world a better place. Nikola Motor Company's Social Media Privacy Policy: https://nikolamotor.com/legal

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The following is the career advancement route for Product Support Specialist positions, which can be used as a reference in future career path planning. As a Product Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist. You can explore the career advancement for a Product Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Product Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Product Support Specialist job description and responsibilities

Product support specialists work as part of the technical team to create optimum customer satisfaction, leading to long term relationships.

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Sometimes product support specialists also do training sessions, assist with product launches, or complete support on-site.

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Develop knowledge bases and FAQs for product support activities.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Product Support Specialist jobs

Use tools that boost speed and efficiency.

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Measure and analyze customer feedback.

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Listen, understand and take action.

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Step 3: View the best colleges and universities for Product Support Specialist.

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