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Job Summary Provide IT support call center service to locally and remotely troubleshoot technical issues for email, hosted applications, desktops, system and network problems within defined service-level agreements
Essential Functions:
· Use Zendesk Ticketing System to document, track, and monitor raised issues to ensure a timely resolution as required by Service Level Agreements (SLAs)
· Answer helpdesk calls in a timely manner
· Walk customers through troubleshooting steps to determine the severity and nature of reported IT problems
· Facilitate access ticket audits, providing analysis and handling related activities.
· Excellent verbal and written communication skills for customer interaction and ticket documentation
· Familiarity and/or ability to work with different cultures Detail oriented individual with ability to follow instructions and analyze information carefully.
· Consult with immediate supervisor or superiors on escalated issues to seek resolutions
· Self-identify areas of improvement related to process and technology
· Excellent verbal and written communication skills for interaction with all levels of leadership
· Manage heavy ticket volumes
· Installation, assistance, and troubleshooting of issues with Microsoft Products including Office 365
· Installation, assistance, and troubleshooting of issues with the companies Oracle E-Business Suite ERP solution.
· Ability to create accounts, reset passwords, and audit access requirements via Active Directory, Office 365 and/or Oracle E-Business Suite solution
· Analyze, evaluate, and test software problems
· Ability to troubleshoot deployment of applications based on permissions
· Navigate service tickets with vendors for resolutions required outside of Nifco IT scope Installation, assistance, and troubleshooting of laptops, printers, multi-function devices, scanners and other warehouse/office-related technologies
· Analyze, evaluate, and test hardware problems
· Navigate service tickets with hardware vendors for resolutions required outside of Nifco IT scope and/or to satisfy warranty requirements
Education:
· Preferred Associate’s / Bachelor’s degree in a related Information Technology field
·
Experience/Skills:
· Familiar with basic networking concepts (IP Address, Subnets, Routing, WIFI)
· Minimum one year of computer hardware and software support within a complex, enterprise, or Manufacturing environment
· CompTIA Security or A certification preferred, but not required.
· Ability to multitask while staying focused
· Ability to work in a team environment
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
Full Time
Durable Manufacturing
$42k-53k (estimate)
01/26/2023
02/23/2023
nifcousa.com
CANAL WINCHESTER, OH
500 - 1,000
1987
JOAN OLIVERAS
$200M - $500M
Durable Manufacturing
Nifco is a leading supplier of plastic fasteners globally. Industries worldwide including automotive, electronics, telecommunications, home appliance, office equipment and fashion look to Nifco for the design and manufacturing of custom injection molded plastic components and assemblies.
The job skills required for IT Help Desk Specialist include Troubleshooting, Customer Service, IT Support, Active Directory, Networking, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
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The IT help desk specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
05/04/2022: Bangor, ME
The IT help desk specialists help users on basic system and computer functions and troubleshooting.
05/01/2022: Kansas City, KS
To enhance customer experience, they help customers complete troubleshooting steps and frequently provide necessary technical assistance.
04/13/2022: Fayetteville, NC
Be able to help problem-solve and help a person learn to self-advocate, the meaning of self-determination, teach others to advocate for the services that they want and to use naturally occurring community supports.
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IT help desk specialists may also assist with documenting new products, services or processes that affect the Service Support Desk.
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Learn more about the role, tasks and how to become a help desk specialist.
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There are no specific requirements or qualifications to become an IT help desk specialists, and often their experience will cover a range of different skills.
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