Assistant Service Manager

Join our dynamic team! Nielsen Automotive Group is seeking a highly motivated Assistant Service Manager to support our service operations.  If you have a passion for customer satisfaction, excellent organizational skills, and a proven track record in automotive service, we want to hear from you!

Responsibilities:

• Assist in overseeing daily service operations
• Ensure efficient workflow and high-quality service delivery
• Collaborate with service team to meet and exceed customer expectations
• Handle customer inquiries and concerns with professionalism
• Contribute to the development of service strategies and improvements

Requirements:

• Previous experience in automotive service
• Strong organizational and communication skills
• Ability to lead and motivate a team
• Problem-solving and decision-making abilities
• Customer-focused mindset
• Keep Service Manager informed of all problems & potential problems involving repairs, customers & equipment.
• Be up to date on technical & performance information on all vehicles serviced by dealership.
• Establish time promised.
• Maintain CSI rating at least comparable to that of the manufacturer, zone, or branch average.
• Understand and follow federal, state, and local regulations.
• Ensure that all repair orders are accounted for.
• Interpret warranty information & policies to customers.
• Identify ROs that require special handling such as rush, customer waiting, special problem, comeback.
• On completion of work, repair orders must be closed in a TIMELY & EFFICIENT manner.

What We Offer:

• FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
• Excellent work environment
• Employee discount plans on purchases and services
• Competitive wages, commensurate with experience
• Health, dental and vision insurance
• Life insurance
• 401k retirement account
• Paid vacation and sick leave

QUALIFICATIONS:

• H.S. diploma or the equivalent.
• Ability to read &comprehend instructions & information.
• Two years of experience in a dealership position.
• General knowledge of mechanical operations.
• Professional personal appearance.
• Excellent oral & written communication skills.