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You’ll join our Customer Success team reporting to our Manager of Account Management and you will be responsible for successfully onboarding and managing customers for their first 60 days with AdRoll. You will be a critical part of setting AdRoll customers up for long term growth by educating and enabling them on platform features across ads, email, and Advanced Tracking. This is a customer facing role and one that works cross-functionally with AdRoll new business sellers, account managers, and technical support teams. A strong focus on customer lifetime value, project management, strategic analytics, and process will be core to success in this role. Success in this role is evaluated based on customer graduation rates and spend in the first 60 days.
This role is open in our Sydney office.
Not sure that you might not be perfect for this role? You should still apply! We’ll review your application for other opportunities. We're always on the lookout for talented people and we're committed to developing each employee's career with over 1,800 training classes offered every year.
AdRoll, a division of NextRoll, is a leading marketing automation platform that gives growing ecommerce brands the power to connect with people everywhere they go online.The AdRoll Platform is fueled by our pioneering use of machine learning to analyze real-time performance advertising data – and that early work is why more than 120k brands have relied on us since 2007. We believe in giving every ecommerce marketer across fashion, beauty, health & wellness, travel, and more, the marketing automation – aka superpowers – they need to connect with customers and grow their business.
We are committed to building diverse teams of “Rollers” and are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please notify us to request accommodation.
Full Time
08/04/2022
09/28/2022
nextroll.com
San Francisco, CA
100 - 200
The following is the career advancement route for Customer Onboarding Specialist positions, which can be used as a reference in future career path planning. As a Customer Onboarding Specialist, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Onboarding Specialist. You can explore the career advancement for a Customer Onboarding Specialist below and select your interested title to get hiring information.