NextEra Energy Resources is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy with our goal to reach Real Zero carbon emissions from our operations by 2045 while improving customer affordability and reliability. Are you interested in creating a cleaner environment for future generations? Join our world-class, innovative team today.

Position Specific Description

This role works cross-functionally with members of the customer experience team, including Sales, Account Managers, Technical Support, and the Product and Engineering teams to develop and execute plans to attract and retain key accounts. Its focus is to eliminate any technical concerns that exist with high-value prospective and current accounts.

This role is responsible for solutions engineering, meaning you will learn the sales and business model of customers and appropriately lay out how to best interact with our systems including but not limited to setup in software, which teams should complete sales vs ops tasks and how organization approval processes should work.

Your job is to understand prospective and current customer needs and work with product development and engineering to define requirements and successfully execute launches within targeted client organizations. You will share your technical and product expertise through technical evaluations, demos, presentations, and ongoing advice. You are a trusted advisor and have a deep understanding and ability to translate customer needs into specific and actionable product features and enhancements for our SaaS offering. You will:

• Be the customer's advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Drive adoption for the product and proactively engage with largest accounts to ensure success
• Support annual roadmap sessions with key customers
• Respond to elevated technical issues from the software support team
• Be the primary Customer Success liaison with the Product team, providing input and receiving guidance
• Mentor and establish strong personal relationships with the customer and members of the team

Preferred qualifications

• Experience in a customer-facing business and technical consultative role; deployment of information technology, SaaS products
• Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, & occasionally, unprecedented
• Ability to engage multiple stakeholders to translate and communicate business requirements into a solution vision that meets the customer's business needs
• Skilled at articulating vision, and planning execution of projects
• Large scale PM experience preferred
• Experience deploying and managing enterprise projects, preferably with SaaS background
• Deep knowledgeable about utilizing APIs, set up, and API management

This position is located in Juno Beach, Florida but must be willing to travel ~20% of the time

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