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We are looking for tenacious, self-motivated individuals that are well-versed in a customer-oriented environment and have a flawless reputation for putting the customer first. The mission of our Customer Service Representative is to educate and navigate customers through advanced sustainable beverage options available to them in their neighborhood. We emphasize continuous learning and personal development, so there is always someone in your corner to support, help, and hold you accountable to your standards and goals.
Upon becoming a vital team member, you will start in a 2-3 week training class to receive a comprehensive education on our:
What are your day-to-day responsibilities as a Customer Service Representative?
What skills are we looking for in a Customer Service Representative?
Empathy, patience, and consistency. When you are a Customer Service Representative, you are fully aware that you will help and work with multiple personalities. Some customers may be irate, while others ask an endless amount of questions. You must be able to confidently manage all types of customers and scenarios with understanding and the same level of service every time.
Adaptability. The best part about working in a people-centric career is no day is ever the same. However, that means you need to be able to roll with the punches, walk into challenges with open arms, and handle surprises with a sense of humor.
Clear communication. You say what you mean and mean what you say. It is essential that customers fully understand the products and services described to them, the promotions available, and their account information. Use authentically positive language, stay engaged, and never walk away without confirming the customer is satisfied with their experience.
Work ethic. You cannot teach this, and there is a difference between being an efficient worker and a hard worker. An efficient worker is prepared every day and manages their schedule perfectly, so they can effectively help as many customers as possible.
Knowledge. Ultimately, your responsibility as a Customer Service Representative is to understand a customer's situation, provide product recommendations, answer questions, and be their go-to support throughout the order process. You stay informed enough to respond to their inquiries adequately, and you are humble enough to say, "I'm not sure." Customers will appreciate your honesty, and in a reliable team-oriented environment like ours, everyone on the team is excited to help.
Thick skin. We may be an entrepreneurial-minded firm, but that doesn't change the fact we still believe the customer is always right. The ability to swallow one's pride, accept negative feedback, and work to get better is essential for customer satisfaction and the growth of our organization.
It's time to join a company that emphasizes company growth as much as your personal growth. Apply now!
Full Time
Business Services
$34k-42k (estimate)
01/11/2023
06/29/2023
nextlevelrecruiting.net
Tewksbury, MA
<25
Business Services
The job skills required for Entry Level Customer Service Representative include Customer Service, Products and Services, Customer Satisfaction, Promotion, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be an Entry Level Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Entry Level Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Entry Level Customer Service Representative positions, which can be used as a reference in future career path planning. As an Entry Level Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Entry Level Customer Service Representative. You can explore the career advancement for an Entry Level Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming an Entry Level Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Entry Level Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Entry Level Customer Service Representative job description and responsibilities
They provide proactive customer service.
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Delivering extraordinary customer care by responding to questions concerning and providing answers to people.
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Track all change requests from customers and manage all change request requirements of the project.
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Listen attentively to caller needs to ensure a positive customer experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Entry Level Customer Service Representative jobs
Excellent communication abilities and data entry skills are essential for candidates.
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Align with the customer's goals and needs.
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Candidates can get started on a strong note with a customer service representative resume headline that grabs the reader's attention.
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Applicants can stand out as an entry-level customer service technician or customer assistant by mastering these entry-level skills and qualities.
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Customer service should know that responding to questions with positive language can greatly affect how the customer hears the response.
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Step 3: View the best colleges and universities for Entry Level Customer Service Representative.