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Client Account Manager
Next Jump Sunnyvale, CA
Full Time | IT Outsourcing & Consulting 7 Months Ago
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Next Jump is Hiring a Remote Client Account Manager

We are looking for an inspired individual to join as a lead account manager, embedded at the client’s site (a large tech company based in Mountain View, CA). This position will be a mix of remote/hybrid to start, with you meeting with the client team on-site one day a week in Sunnyvale. You will act as a direct liaison between the client and Next Jump, to represent both the clients’ needs as well as product improvements to our global Perks at Work platform. We are looking for strong project management experience and the ability to drive progress forward with minimal oversight. In addition, there will be responsibilities to help grow our merchant supplier base globally. Salary will be dependent on the candidate's experience level. 5 years work experience preferred, and experience working in a fast-paced environment.

Role requirements:

  • Project Management Experience. The ability to take an idea and turn it into a project (mapping out next steps, challenges, timeline, etc.) and drive progress. You’ll have the responsibility to keep teams informed and communicate with multiple stakeholders, reporting back regularly with updates. You should be able to organize information in a clear and useful way and ensure tasks are done on time with high attention to detail. 
  • Excellent Communication Skills. Looking for experience managing conversations with senior leaders and setting expectations with clients. Able to respond to difficult questions effectively and confidently, particularly with challenging, pushy, or senior clients. Excellent written and verbal communication skills, including presentation writing and delivery across a wide range of audiences; you can draft high quality and engaging communications independently. 
  • Sales / Customer Experience. An ability to connect, engage and influence merchants. We’re looking for a collaborative and customer-oriented individual who can exercise critical thinking skills to understand the root of an issue and get to a solution for customers.

Account Management responsibilities:

  • Be the Perks at Work ambassador for the client, to internal and external stakeholders.
  • Ownership of brand/merchant proposals and requests from businesses to be launched on Perks at Work – locally, nationally, and globally for the client. Taking ideas and coming up with an action plan, checking in for feedback, owning end to end with minimal oversight.
  • Keep teams organized and communicate updates regularly. Manage ongoing action items and track progress, running weekly agenda items and quarterly business reviews.
  • Work with the product team to improve customer and client experience, proactively resolving problems and play a part in improving products and processes. 
  • Work with frontline customer service - especially investigating and resolving escalated customer reports about merchants, and act as an intermediary between customer and merchant. Ability to apply critical thinking, communicate tactfully in difficult situations or with unhappy customers. 
  • Collaborate with communication teams to build awareness campaigns. 
  • Work with design and engineering teams to optimize the site experience. 

Degree: Bachelor's in business-related major

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

POST DATE

08/25/2022

EXPIRATION DATE

11/21/2022

WEBSITE

nextjump.com

HEADQUARTERS

CAMBRIDGE, MA

SIZE

100 - 200

FOUNDED

1994

TYPE

Private

CEO

GREG KUNKEL

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

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About Next Jump

Next Jump is the creator of Perksatwork.com, a free suite of tools designed to help improve workplace culture in companies of all shapes and sizes.

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The job skills required for Client Account Manager include Customer Service, Presentation, Account Management, Project Management, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Account Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Account Manager positions, which can be used as a reference in future career path planning. As a Client Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Account Manager. You can explore the career advancement for a Client Account Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Client Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Account Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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They are usually assigned to essential clients or corporate accounts.

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They tend to any concerns that clients may have, and they ensure that these concerns are properly addressed and resolved.

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Monitoring budgets, spending and revenue, and explaining cost factors to clients are also part of the gig.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Account Manager jobs

Companies use account managers to ensure that customers feel that their needs are being met.

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The account manager would frequently serve as a combination of a salesperson, customer service representative, technical specialist, and financial advisor.

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An account manager’s success depends on how good they are at networking, and building and sustaining relationships.

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By mapping out the onboarding process, management workflows, and communication calendar, account managers can streamline the client success process.

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Whether working with outbound leads or existing customers, account managers are constantly building relationships, providing value, and above all, listening.

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Step 3: View the best colleges and universities for Client Account Manager.

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