Overview

WHY NEWWAVE?

NewWave is a people first corporation who has been widely recognized for putting our social responsibility at the very heart of everything we do. For employees the NewWave experience is one of enrichment, challenge, and growth. NewWave employees will have access to health & wellness benefits, educational support, and the flexibility to design the Work-Life balance that suits their lifestyle.

MORE REASONS TO JOIN US:

• 100% Virtual First Environment
• Remote Work Stipend
• Paid Time Off
• Medical, Dental, and Vision Insurance
• 8 Observed Holidays Annually
• Tuition Reimbursement & Professional Development Allowance
• LinkedIn Learning
• Wellbeing Allowance
• Short-Term Disability (STD), Long-Term Disability, and Life Insurance & Accidental Death & Dismemberment 

WHO WE ARE

For nearly two decades NewWave has combined innovation, precision, and compassion, to empower our clients to use technology in new ways as they solve problems for the greater good. We are a company on a mission to level the playing field in healthcare by addressing provider access to relevant data. We have been dedicated to helping government clients better utilize technology to benefit the patients they serve from the start. Our dedication to innovation and the flexibility that comes with being a privately owned business allows us to treat our clients like partners, designing customized solutions that fit their unique needs. Our culture is centered on recognizing our people come first, embracing a growth mindset, striving for excellence, and driving the greater good.

POSITION SUMMARY

As a Project Manager at NewWave, you will be involved and engaged from a variety of levels within the client's program. You will bring an innovative and dynamic approach to transform working with our customers and partners, uncovering and understanding user needs and insights, identifying new opportunities, and facilitating workshops on the path to co-designing innovative tools and processes that make a meaningful impact on the day to day work of everyone involved in the program. This role supports Human Centered Design projects as a subject matter expert.

Responsibilities

• Clearly articulate a vision for possible approaches and desired outcomes for our customer
• Mature the Human Centered Design practice while continuously improving NWT ability to deliver great design work
• Mentor and lead other design team members 
• Help develop NewWave’s approach/method to implement human-centered design
• Create an understanding of customers’ journeys, using tools such as service design blueprints or journey maps
• Planning, conducting user research studies (qualitative and quantitative) and synthesizing insights
• Create and mentor team members on UX Design artifacts, such as wireframes, interactive prototypes, and high-fidelity designs
• Lead large, cross-functional teams through the human-centered design process
• Participate in team meetings and discussions around product development
• Work as a consultant within a larger team or independently
• Communicate professionally and transparently

Qualifications

• 6 years related Human Centered Design work experience, preferably with some experience in government or innovation-focused teams
• 2 years of direct or matrixed supervision experience (leading other teams)
• Experience communicating the value of Human Centered Design to team members who have not experienced the process
• Experience building relationships and using soft power to lead initiatives
• Strategically minded yet empathetic
• Understanding of common software development practices (Agile, SAFe, Lean, etc)
• Bachelor's degree in HCI, Service Design, Anthropology or related fields, or equivalent work experience

FLSA Status: Exempt

OUR CLIENTS AND TEAMMATES REQUIRE

• Must have lived in the United States at least 3 out of the last 5 years.
• Candidates will be subject to a background check.
• Excellent verbal and written communication skills. Must be able to communicate fluently in English both verbally and in writing.
• Detail oriented and comfortable with data
• Deadline-driven
• Strong facilitation and influencing skills.
• Self-motivated and able to self-manage
• Strong analytical, organizational and project management skills.
• Demonstrated ability to lead and work with cross functional teams including senior level individuals.
• Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team-building culture.

Our Federal contract requires that, if selected for this position, the candidate provide specific documentation verifying authorization to work in the US and access client systems.

NewWave is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NewWave is a proud Veteran friendly employer.