Description

We are seeking an enthusiastic individual for the position of Relationship Banker at our Hampton, NH location. The Relationship Banker is an advocate and expert on the Bank's products and services, as well as, seeks and builds old and new relationships by providing first class customer service.

Essential Duties and Responsibilities include the following: however other duties may be assigned as dictated by business need:

• Demonstrates understanding of and commitment to the Bank’s ongoing mission, vision and core values.
• Maintains a thorough knowledge of all Newburyport Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions.
• Consistently provides superior professional service to all customers with helpful, professional, friendly behaviors reflecting commitment to the high service excellence standards expected at Newburyport Bank.
• Retains existing customers and deepens relationships with new and existing customers. Implements all recommendation strategies, including new products and services developed by management.
• Participates in all Bank wide incentive programs and Bank business development initiatives, while promoting products and services to add value and create customer awareness.
• Services customers by processing a variety of transactions with minimal or no errors according to established Newburyport Bank policies and procedures; including but not limited to: accepting checks for cash and deposit; processing payments for loans and other services; maintaining necessary logs and processing mailed deposits; completing incoming and outgoing wire documentation.
• Verifies all transactions, place holds as appropriate and balances cash drawer upon completion of assigned shift to ensure compliance with Newburyport Bank standards policies. Seeks assistance as needed to resolve balancing discrepancies.
• Processes night deposit bags, recording proper information in the log under dual control and adjusting when necessary with supervisor approval.
• Identifies and matches customer needs with Newburyport Bank products and services by interviewing customers and discussing their financial needs including making referrals to other colleagues and departments to ensure customer needs are met.
• Opens new accounts, certificates of deposit, and all other ancillary products offered by the Bank.
• Assists customers with ATM related issues, daily ATM balancing procedures and night deposit procedures.
• Performs security function by opening and closing bank and vault, and ensuring overall safety and security of bank grounds.

Requirements

• Minimum of high school education or equivalent in addition to 3 years of retail or customer service experience, preferably in a teller and or customer service role or a combination of both.
• Proficiency with Microsoft applications including Outlook, Word and Excel.
• Comfortable with utilizing internet based applications.
• Basic understanding and aptitude for math, working with numbers and cash handling.
• Demonstrated aptitude for Customer Service, and comfort level with verbal and written communications.
• Detail orientation and organizational skills.
• Ability to work effectively as part of a team.

Member FDIC |Member DIF | EOE/Disabilities| Veterans | Equal Housing Lender| Bank NMLS#413282

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