Nevada Heart & Vascular Center, a leading Cardiology practice in Las Vegas has openings for Medical Front Desk Specialist.

Department: Front Desk

Supervisor: Front Desk Specialist II, Front Desk Supervisor, Front Desk Manager

Position Summary: The Front Desk Specialist is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to Doctor availability, explaining intake forms to new patients and processing payments after treatment.

Minimum Qualifications:

Education and Experience

• High school diploma or GED completion is required.

• 1 or more years as a medical office front desk receptionist is preferred but not required as this is a very fast paced environment.

Job Knowledge

• Communication skills to converse clearly over the telephone and in person
• Organization and time management to manage a variety of tasks effectively
• Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers
• Technological skills, such as using word processing and spreadsheet programs to track data
• Good interpersonal skills to interact positively with patients who may be upset or stressed.
• Ability to gather and interpret clinical data
• Ability to work independently in a fast paced environment.

Essential Duties

• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying the Medical Assistants of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patients charges while filing and expending third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expressing them to the Lead
• Works in coordination with other members of the Physicians' Billing Office as necessary
• Meets and exceeds short and long term goals as established for the department
• Performs duties and job functions in accordance with policies and procedures established by the department
• Reports to work, meetings and professional obligations on time
• Participates in administrative staff meetings and attends other meetings and seminars
• Assists in evaluation of reports, decisions, and results of department in relation to established goals
• Recommends new approaches, policies, and procedures to influence continuous improvements in department's efficiency and services performed
• Takes ownership of special projects, researches data and follows through with detailed action plans
• Actively participates in problem identification and resolution and coordinates resolutions between appropriate parties
• Performs other related duties as required and assigned
• Adheres to Corporate, Department and HR policies and procedures

Physical Requirements

• Employee is required to have visual and auditory acuity necessary for communications with other employees and/or customers to meet business needs of NHVC.
• Employee must be able to see written documentation and be able to speak and hear for communication with employees/customers
• Ability to use a wide array of office equipment including, but not limited to a PC, copier, fax, multi-line telephone, etc
• Employee is exposed to general indoor working conditions and may on occasion require light lifting or no greater than 20 pounds and some offsite travel
• Some walking and/or standing