Client Success Executive (Client Renewal & Growth) 

The Client Executive is responsible for driving overall success within their client book of business. This individual will be accountable for developing, managing, and maintaining client relationships from senior-most levels through day-to-day interactions. The objectives of this role are delivering on client-driven objectives for the program, driving customer health and referenceability, revenue retention, and driving long term customer growth and program expansion.

Who You Are:

• A Trusted Advisor who establishes strong strategic and consultative relationships with clients by listening to their needs and sharing not only what they want to hear, but also what they need to hear.
• A Builder who is interested in laying the foundation of a world class account management organization.
• A Strategic thinker who is also capable of executing against day to day needs of the client.

What You Will Do:

• Manage enterprise-scale stakeholder relationships ensuring that our objectives are in alignment with their strategy and that our customers are seeing ROI and impact from their investment in NeuroFlow. Understand customers’ behavioral health strategy, translating that strategy to a successful roadmap of initiatives in partnership with NeuroFlow. 
• Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• Exceed client expectations to create a strong partnership and referenceable clients by balancing the requests of the customer while keeping the business needs of NeuroFlow top of mind.
• Serves as the strategic relationship owner and strategic advisor to clients.
• Work cross-functionally to ensure that customer feedback is being shared and acted upon by the appropriate group within NeuroFlow; effectively managing internal relationships to execute against customer performance expectations.
• Develops and executes on growth and expansion opportunities within book of business.
• Actively monitor customer success goals; communicate any renewal risk to internal resources to facilitate the development of resolution strategies to include executive engagement/realignment.
• Monitor customer operational performance metrics, SLAs, and KPIs; identify trends that inform process improvement within product and operations.
• Work with leadership to build best practices for internal processes. 
• Guide account management client activities to ensure strategy alignment and deliverables are being met.
• Plan, manage and deliver client business reviews