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NeuraFlash
Remote, OR | Full Time
$98k-119k (estimate)
6 Months Ago
Salesforce Consultant (Service Cloud Voice)
NeuraFlash Remote, OR
$98k-119k (estimate)
Full Time | IT Outsourcing & Consulting 6 Months Ago
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NeuraFlash is Hiring a Salesforce Consultant (Service Cloud Voice) Near Remote, OR

YOU'LL HAVE THE OPPORTUNITY TO:

  • Facilitate business process reviews to identify customer requirements and processes
  • Create visual diagrams illustrating customer business processes
  • Create user stories based on customer requirements
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions
  • Develop technical requirements and specifications for customers and the technical delivery team
  • Learn and drive best practice contact center design into each and every aspect of solution delivery
  • Effectively manage aspects of projects and customer communications
  • Deliver customer end user training and documentation
  • Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
  • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
  • Acquire new technical expertise and understanding of latest Salesforce features and major launches
  • Understanding of Contact Center routing strategies in Salesforce and Amazon Connect

REQUIRED QUALIFICATIONS:

  • 1 years project experience in a hands-on position
  • 1 years of experience with Salesforce in a development or configuration capacity
  • Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
  • Solid Understanding of Salesforce Platform and its architecture
  • Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
  • Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
  • Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

PREFERRED SKILLS:

  • Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud
  • Detail-oriented and a strong team player with great communication skills
  • Keep an open mind and must be flexible to change

Nice to haves:

  • Contact Center architecture knowledge
  • Working knowledge of voip communication protocols like SIP, WebRTC
  • Experience building contact centers based on Amazon Connect Contact Center solution
  • Experience with Workforce Management solutions
  • Experience working with outbound dialers, campaign management

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$98k-119k (estimate)

POST DATE

09/03/2022

EXPIRATION DATE

03/24/2023

WEBSITE

neuraflash.com

HEADQUARTERS

BURLINGTON, MA

SIZE

200 - 500

FOUNDED

2016

CEO

THOMAS B CHISHOLM

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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About NeuraFlash

We are NeuraFlash, your Service Cloud and AI experts. As a leading AI and Platinum Consulting / ISV Partner of Salesforce, we are obsessed with helping our customers transform their businesses with Bots, Digital Channels, Service Cloud, Field Service Lightning, and Einstein Analytics. We are a dynamic and fast-growing team of go-getters who are driven and passionate about customer success. Our team consists of not only certified Salesforce consultants but also AI experts. Whether its taking your initial first steps, enhancing existing solutions, or ongoing optimization, we help customers lever...age the power of Salesforce Einstein and AI to improve their businesses and get the most out of their Salesforce.com investment. Our Mission: Here at NeuraFlash we are obsessed with customer success and have a mission of helping our customers build their Salesforce story leveraging the power of AI. We specialize in building solutions that transform and optimize experiences: employee and customer. We believe that every customer and solution is unique and therefore have IP, tools and best practices to help any business achieve its Salesforce goals. Were the Service Cloud Guys - its what we do! More
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