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Title: Infrastructure Engineer I Reports To: Infrastructure Team Lead
Classification: Salary
Location(s): ND – Fargo, Grand Forks or Bismarck
MN – St. Cloud area
Are you interested in a dynamic IT career where you make a difference to customers and share in
the success of the company? Network Center Incorporated (NCI) is a Service Provider with over
600 customers across the Midwest. We are 100% employee owned with a focus on a positive
team-based culture and believe happy employees will create happy customers! Our core values
drive all that we do – Commitment to Employees, Dedication to Customer Success and
Responsible Innovation. Within NCI, our services team supports our customers from service desk
to infrastructure consulting and custom application\website development, offering a variety of
career paths and opportunities. We hear from our employees that one of their favorite things
about working at NCI is the experience they get working with a wide range of different
technologies and customer environments.
SummaryThe primary responsibilities of the Infrastructure Engineer I role include the daily management,
maintenance, configuration and documentation of customer infrastructure and network devices
as well as SMB network and server design. As an Infrastructure Engineer I, you will also take part
in projects designed by Solution Architects. Communication within this role is critical both
internally and externally to ensure a positive and seamless customer experience. As an
Infrastructure Engineer I it’s expected that you assist and mentor service desk techs and new
employees to help elevate skills at all levels.
All professional service positions are expected to drive revenue and customer satisfaction
through up to date communication, accurate time keeping, clear documentation and overall issue
resolution.
Essential Duties:Dedication to Customers Understand customer specific business strategy and how NCI will support their related IT
needs
Provide SMB Technical Design recommendations that align with the customer’s business
model, partnering with Account Managers and Solution Architects
Collaborate effectively across internal teams and external 3rd parties to resolve complex
technical problems
Own problem investigations through to resolution for the customer
Identify, communicate, and mitigate risk on projects to ensure successful delivery
Provide proactive communication with customers to keep them informed on project or
incident progress, setting clear expectations for follow-up and following through on those
commitments
Conduct administration and troubleshooting for customer’s deployed solutions
Serve as an escalation resource for complex issues arising from the Service Desk
Document customer solutions through Visio and other tools
Provide clear and accurate documentation for all customer incidents to provide insight
into the value provided
Responsible Innovation Work closely with other team members to define and deliver new service and product
offerings
Invest in continual learning to expand both breadth and depth of technical knowledge
Continually search for ways to better serve our customers through process, tools or
technology improvements
Commitment to Employees
Assist in design and maintenance of internal process documentation
Work with Solution Architects to design, consult and implement technology solutions
Share knowledge with other team members through documentation, training, mentoring,
etc.
Work effectively in a team environment and proactively communicate
Contribute to the NCI culture through a positive attitude
Demonstrate a willingness to grow personally and professionally
Contribute to the overall interest of NCI and our continued success by collaborating
across Services, Sales, Operations and Finance
Role Requirements: 3-6 years of network, server, operating systems, storage and\or cloud support
Proven track record of trouble-shooting technical issues
Prior consulting or support experience preferred
Ability to follow procedures or standards to implement technical solutions
Strong written and verbal communication skills including providing detailed
documentation relating to implementations or break\fix work
Preferred certifications – MCSE, MCSA, CCNA
Measurable Success/Tracking Customer CSAT Score above 92%
Achieve billable rate target of 80%
Accurate daily time entry
Pass a minimum of 2 certification tests per year based upon your role and
customer/company needs
Working Conditions 40 hours per week
Local and regional travel
Scheduled overnight travel
Full Time
06/09/2022
12/07/2022
thenetworkcenter.net
Apache Junction, AZ
<25
The following is the career advancement route for Infrastructure Engineer positions, which can be used as a reference in future career path planning. As an Infrastructure Engineer, it can be promoted into senior positions as an Enterprise Infrastructure Architect IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Infrastructure Engineer. You can explore the career advancement for an Infrastructure Engineer below and select your interested title to get hiring information.