Recent Searches

You haven't searched anything yet.

1 Infrastructure Engineer Job in Fargo, ND

SET JOB ALERT
Details...
Network Center, Inc
Fargo, ND | Full Time
9 Months Ago
Infrastructure Engineer
Full Time 9 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Network Center, Inc is Hiring an Infrastructure Engineer Near Fargo, ND

Title: Infrastructure Engineer I Reports To: Infrastructure Team Lead
Classification: Salary

Location(s): ND – Fargo, Grand Forks or Bismarck

MN – St. Cloud area

Are you interested in a dynamic IT career where you make a difference to customers and share in
the success of the company? Network Center Incorporated (NCI) is a Service Provider with over
600 customers across the Midwest. We are 100% employee owned with a focus on a positive
team-based culture and believe happy employees will create happy customers! Our core values
drive all that we do – Commitment to Employees, Dedication to Customer Success and
Responsible Innovation. Within NCI, our services team supports our customers from service desk
to infrastructure consulting and custom application\website development, offering a variety of
career paths and opportunities. We hear from our employees that one of their favorite things
about working at NCI is the experience they get working with a wide range of different
technologies and customer environments.

SummaryThe primary responsibilities of the Infrastructure Engineer I role include the daily management,
maintenance, configuration and documentation of customer infrastructure and network devices
as well as SMB network and server design. As an Infrastructure Engineer I, you will also take part
in projects designed by Solution Architects. Communication within this role is critical both
internally and externally to ensure a positive and seamless customer experience. As an
Infrastructure Engineer I it’s expected that you assist and mentor service desk techs and new
employees to help elevate skills at all levels.
All professional service positions are expected to drive revenue and customer satisfaction
through up to date communication, accurate time keeping, clear documentation and overall issue
resolution.
Essential Duties:Dedication to Customers  Understand customer specific business strategy and how NCI will support their related IT
needs
 Provide SMB Technical Design recommendations that align with the customer’s business
model, partnering with Account Managers and Solution Architects
 Collaborate effectively across internal teams and external 3rd parties to resolve complex
technical problems
 Own problem investigations through to resolution for the customer
 Identify, communicate, and mitigate risk on projects to ensure successful delivery
 Provide proactive communication with customers to keep them informed on project or
incident progress, setting clear expectations for follow-up and following through on those
commitments
 Conduct administration and troubleshooting for customer’s deployed solutions
 Serve as an escalation resource for complex issues arising from the Service Desk
 Document customer solutions through Visio and other tools
 Provide clear and accurate documentation for all customer incidents to provide insight
into the value provided
Responsible Innovation Work closely with other team members to define and deliver new service and product
offerings
 Invest in continual learning to expand both breadth and depth of technical knowledge
 Continually search for ways to better serve our customers through process, tools or
technology improvements

Commitment to Employees

 Assist in design and maintenance of internal process documentation
 Work with Solution Architects to design, consult and implement technology solutions
 Share knowledge with other team members through documentation, training, mentoring,
etc.
 Work effectively in a team environment and proactively communicate
 Contribute to the NCI culture through a positive attitude
 Demonstrate a willingness to grow personally and professionally
 Contribute to the overall interest of NCI and our continued success by collaborating
across Services, Sales, Operations and Finance
Role Requirements: 3-6 years of network, server, operating systems, storage and\or cloud support
 Proven track record of trouble-shooting technical issues
 Prior consulting or support experience preferred
 Ability to follow procedures or standards to implement technical solutions
 Strong written and verbal communication skills including providing detailed
documentation relating to implementations or break\fix work
 Preferred certifications – MCSE, MCSA, CCNA

Measurable Success/Tracking Customer CSAT Score above 92%
 Achieve billable rate target of 80%
 Accurate daily time entry
 Pass a minimum of 2 certification tests per year based upon your role and
customer/company needs

Working Conditions  40 hours per week
 Local and regional travel
 Scheduled overnight travel

Job Summary

JOB TYPE

Full Time

POST DATE

06/09/2022

EXPIRATION DATE

12/07/2022

The following is the career advancement route for Infrastructure Engineer positions, which can be used as a reference in future career path planning. As an Infrastructure Engineer, it can be promoted into senior positions as an Enterprise Infrastructure Architect IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Infrastructure Engineer. You can explore the career advancement for an Infrastructure Engineer below and select your interested title to get hiring information.