Job#: 2018035 Job Description: Title: Enterprise Operations Business Analyst
Shift: M-F 8-5 Standard Shift
Position Type: 6 month contract (Likely to have continued renewal of contract)
Location: San Antonio, TX (Remote)
Compensation : $45-55/hr. depending upon experience
** If interested and qualified for the position, please reach out to the technical recruiter, Nicole, at
Job Summary Under general direction, is responsible for IT process improvement with a focus on changes at the enterprise-level. Aligns IT processes and technology solutions with business strategies and data-driven guidance with a view to improving the overall customer experience. Demonstrates an ability to collaborate with cross-functional teams and works with diverse stakeholder roles at all levels to gain consensus.
Essential Job Functions - Identifies key data sources for IT service delivery and related operational functions and develops and implements strategies to address gaps in integration and ensure full value capture
- Works with data from a variety of systems and sources and is able to produce and manage high quality data sets to communicate opportunities and needs
- Implements cleanups, automation, or elimination of data sets as necessary to improve data governance and value for the organization
- Analyzes current IT solutions and identifies opportunities for automation and enhanced workflows with a focus on improving customer experience and eliminating non-value-added effort
- Leads cross-functional requirement building and user story development focused on enhancing User Experience (UX) and translating customer needs into technical solutions
- Proactively identifies opportunities for new products, platforms, and tools via data analysis and promotes data-driven decision-making throughout the organization
- Maintains strong relationships with customers, stakeholders, IT service delivery teams, and executive staff while effectively managing change
- Fosters a collaborative approach with stakeholders at all levels
- Understands audit processes and develops responses to audit findings
- Demonstrates expertise in complex problem-solving and creative solutions, ensuring operational efficiency and strategic oversight
- Provides training and coaching to internal and external teams as required
- Conducts risk assessments and mitigates risks to ensure smooth operational planning and execution
- Demonstrates strong time management and coordination skills to schedule tasks and execute on projects effectively and in a timely manner
- Performs related duties and fulfills responsibilities as required
Job Requirements - 5 years of experience working in municipal government or a closely related organization
- Experience with the Remedy ticketing system
- Experience working with data in Active Directory, Azure and SAP
- Experience working with raw and processed data in Excel
- Experience developing audit responses in an IT context
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.