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Billing Analyst

Greer, SC | Full Time
4 Days Ago

Job Description

Job Summary

A Billing Analyst answers both internal and external questions regarding billing claims processing as it pertains to the Methasoft Billing module. They also must work with clients to make sure that the billing is set up correctly for them. A Billing Analyst will manage customer calls and complaints regarding billing and other non-related billing issues. The analyst will keep their manager(s) informed of any sensitive customer issues or obstacles that may prevent the customer from successfully process their billing claims.

Under general supervision, serves as a central point of contact and provides assistance to Methasoft customers; receives, prioritizes, documents, and resolves customer service requests; documents customer contacts; provides problem resolution using diagnostic tools and troubleshooting and problem solving methodologies.


Billing analysts should be able to work independently with minimal oversight. Prospective applicants must be effective managers of time, due in part to short turnaround times for billing. Analysts must be able to effectively meet deadlines and prioritize work assignments for efficiency. Organizational skills are a key component to success in this field, as it requires working with large amounts of data. A college degree is not always required for a billing analyst position, but applicants should be comfortable working with computer applications. Most positions require a working knowledge of Microsoft Office products.

May include any and/or all of the following:

  1. Assists customers with issues related to supported software and computing platforms through telephone interaction, email; researches questions using various manuals and resources, ensuring customer satisfaction; applies diagnostic utilities to aid in troubleshooting; accesses software updates, drivers, and knowledge bases, to aid in problem resolution.
  2. Prioritizes issues and directs escalated matter to appropriate staff; documents customer contacts during service request/problem-solving process using the call log, including successful and unsuccessful decisions and actions taken through to final resolution; performs post-resolution follow-ups to service requests; verifies customer awareness of resolution; evaluates documented resolutions and analyzes trends for future occurrences; documents system status issues.
  3. Participates with ongoing development and maintenance of departmental documents and processes; provides guidance and instructions to other staff; performs other duties as assigned.


  • 1-3 years of experience in a similar role
  • Must communicate respectfully to peers and management
  • Must demonstrate leadership abilities
  • Working knowledge of computer hardware and operating systems
  • Working knowledge of Internet browsers
  • Working knowledge of office productivity suites and other core enterprise systems
  • Strong customer service skills
  • Strong written and verbal communication skills
  • Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Strong documentation skills
  • Demonstrated team-oriented working skills in a collaborative environment
  • Self motivated and directed
  • Strong attention to detail
  • Analytical and problem-solving skills
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Ability to conduct research on a wide range of issues
  • Strong working knowledge of the Methasoft billing module
  • Strong working knowledge of the intricate differences between Methasoft EDI Billing and Methasoft Billing as a Service (BaaS)

Skills for Billing Analyst

The job skills required for Billing Analyst include Billing, Customer Service, Microsoft Office, Problem Solving, Attention to Detail,and Organizational Skills etc. Having related job skills and expertise will give you an advantage when applying to be a Billing Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Billing Analyst. Select any job title you are interested in and start to search job requirements.

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Career Path for Billing Analyst

The following is the career advancement route for Billing Analyst positions, which can be used as a reference in future career path planning. As a Billing Analyst, it can be promoted into senior positions as a Billing Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Billing Analyst. You can explore the career advancement for a Billing Analyst below and select your interested title to get hiring information.

How to Become a Billing Analyst

If you are interested in becoming a Billing Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Billing Analyst for your reference.

Step 1 Understand the job description and responsibilities of a Billing Analyst

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Step 2 Knowing the best tips for becoming a Billing Analyst can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Billing Analyst

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