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Net at Work provides expert services and solutions to unleash the power of our customers’ businesses. We help organizations transform themselves by digitally enabling them to unlock new levels of efficiency, performance, and success. We combine technology and business expertise with exceptional care to build long-term, trusted relationships; we’re problem-solvers and promise-keepers, the twin principles upon which Net at Work was founded. They are the traits that our clients tell us they value most.
While we provide a variety of technology-related business services delivered by a diverse group of 250-plus dedicated professionals, we are a single, tight-knit team. We share challenges and solutions, victories, and failures, valuing each team members’ contribution to the whole. One company, with one goal: enable our clients to unleash the power of their business through transformative technology.
The Customer Success Associate role is an integral part of the Customer Experience Team and is a launching point for a career as an Account Manager or Account Executive within Net at Work’s ecosystem of technology offerings.
The Customer Success Associate will work with Account Managers and/or Account Executives to support a portfolio of Net at Work clients. Customer Success Associate are responsible for building and maintaining strong working relationships with clients, acting as an escalation point for issues that impact client success and responding to retention risks and opportunities. Teaming with the multiple groups within Sales, Support, Operations and Consulting, the Customer Success Associate is responsible for understanding the near- and long-term ERP and technology vision of the client. Responsible for maintaining a high level of customer satisfaction by being an advocate and liaison between our clients and Net at Work’s internal operations.
Job Responsibilities:
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Competencies
EOE/Diversity & Inclusion Statement
Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organization levels in all its forms, including but not limited to religion, racism, sexism, classism, heterosexism, ageism, and ableism. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.
Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status.
Full Time
Civic & Environmental Advocacy
$70k-95k (estimate)
01/17/2023
05/29/2023
netatwork.com
NEW YORK, NY
100 - 200
1996
Private
SHAY TAL
$50M - $200M
Civic & Environmental Advocacy
Net at Work is a provider of cloud computing, application remote support and managed IT services for businesses.
The job skills required for Customer Success Associate (Remote) include Products and Services, Billing, Planning, Customer Satisfaction, Attention to Detail, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Associate (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Associate (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Associate (Remote) positions, which can be used as a reference in future career path planning. As a Customer Success Associate (Remote), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate (Remote). You can explore the career advancement for a Customer Success Associate (Remote) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Associate job description and responsibilities
Customer success associate look out for their customer’s business and work with them to find solutions to pain points.
02/16/2022: Provo, UT
They're also able to provide the technical product support and training necessary to keep their customers happy.
02/27/2022: Anchorage, AK
Customer Success Associate are responsible for creating loyal customers who come back again and again.
03/18/2022: Santa Barbara, CA
On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.
03/06/2022: Pocatello, ID
Customer associates look out for their customer’s business and work with them to find solutions to pain points.
02/11/2022: Akron, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Associate jobs
The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.
01/19/2022: Kansas City, KS
Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.
02/11/2022: Oakland, CA
Develop a customer success strategy to be successful for this position.
01/05/2022: Ann Arbor, MI
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
02/26/2022: Norfolk, VA
Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.
04/02/2022: Fort Collins, CO
Step 3: View the best colleges and universities for Customer Success Associate.