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Customer Service Associate 1st Shift

Ontario, CA | Full Time
16 Days Ago

Job Description

Customer Service Associate - 1st Shift
Ontario, CA
Neovia Logistics Services

JOB SUMMARY
Interacts with customers; gives information in response to inquiries about accounts, products, and services.

JOB RESPONSIBILITIES:
  • Takes care and settles customer complaints and special orders
  • Answers customers’ questions regarding product or service and operations or maintenance
  • Receives and processes orders, provides information concerning pricing, changes in service, nature of products and services is at a level of complexity that usually involves up to two years
  • Talks with customers by phone to ensure the best service possible
  • Interviews customers to obtain information and explain available services
  • Investigates and corrects errors, following customer and company records
  • Adjusts complaints concerning billing or services rendered
  • Refers complaints of product or service needs with other departments as required to ensure customer service
QUALIFICATIONS:
  • Pay $21.50/hour
  • High school diploma or the equivalent
  • 1 years of experience and working knowledge of logistics and/or supply chain management as well as Inbound and Outbound warehouse processes
  • Ability to work independently on multiple threads of work, possess strong analytical skills and be highly organized
  • Must have a strong customer focus and be self-motivated
  • Able to perform data analysis using Microsoft Excel, Word, Access and PowerPoint
  • SAP WMS experience
DESIRABLE SKILLS:
  • Bachelor’s degree in logistics, accounting, engineering, business or finance
  • Background in warehousing, customer service, records accuracy or inventory management
  • Excellent communication, analytical, interpersonal and leadership skills
PHYSICAL REQUIREMENTS:
  • Work is primarily sedentary.
  • Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.
About Neovia Logistics
Neovia is a global leader in third-party logistics, operating more than 100 facilities in 20 plus countries across six continents. For over 30 years, Neovia has combined an OEM mindset with real-world innovation to partner with, and solve complex logistics challenges for, leading companies in the automotive, industrial, aerospace and technology sectors.
About Neovia Logistics

Neovia is a global leader in third-party logistics, operating more than 100 facilities in 20 plus countries across six continents. For over 30 years, Neovia has combined an OEM mindset with real-world innovation to partner with, and solve complex logistics challenges for, leading companies in the automotive, industrial, aerospace and technology sectors.

Company Overview

  • Website
  • Headquarters COLUMBUS, OH
  • Size 1,000 - 3,000
  • Founded 2014
  • Type
  • CEO
  • Revenue $500M - $1B
  • Industry Transportation
  • About neovia logistics

Skills for Customer Service Associate 1st Shift

The job skills required for Customer Service Associate 1st Shift include Customer Service, Products and Services, Billing, Leadership, Self motivated etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Associate 1st Shift. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Associate 1st Shift. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Service Associate 1st Shift

The following is the career advancement route for Customer Service Associate 1st Shift positions, which can be used as a reference in future career path planning. As a Customer Service Associate 1st Shift, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate 1st Shift. You can explore the career advancement for a Customer Service Associate 1st Shift below and select your interested title to get hiring information.

How to Become a Customer Service Associate

If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.

Step 1 Understand the job description and responsibilities of a Customer Service Associate

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Step 2 Knowing the best tips for becoming a Customer Service Associate can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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