POSITION SUMMARY:

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

As a Supervisor you will be responsible for developing an environment that creates excitement for internal and external guests. In this position, you will also be responsible for creating “Real Life Magic” for our guests. You will provide extraordinary guest service – going above and beyond in all situations. The Supervisor is responsible for removing roadblocks & providing solutions to our associates & guests throughout a daily service, as well as guiding the team to real life magic opportunities. While working with the outlet leadership, you will perform assigned duties, including but not limited to promoting associate satisfaction, increasing guest satisfaction, & contributing to resort profitability.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Supervise wait staff on the floor and provide guidance and assistance when necessary
• Answer phones, assist with guests needs and take reservations
• Complete daily & weekly checklists, aligning with our resort operations & service standards
• Maintain accurate menu knowledge, including food, liquor, beer, wine & cocktails
• Assist with the upkeep of the restaurant to ensure cleanliness
• POS knowledge & usage
• Assist with training opportunities & holding the team accountable with leadership
• Attend weekly meetings as part of your leadership role, including but not limiting to scheduling & forecasting with leadership for the team
• Maintain an organized, clean, neat & professional workspace, including but not limited to your outlet & outlying areas
• Adheres to SOPs, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interactions
• Ability to prioritize tasks to remove roadblocks, create solutions & provide world class guest experiences, using methods like LEAP
• Assist with using our RMS – sevenrooms for daily service, including but not limited to building accurate guest profiles contact information, preferences, information to create real life magic (anniversaries, birthdays, personal preferences, etc), the reservation process from taking a request to confirm to complete reservation
• Perform daily huddles with the team, to provide quality information that is accurate & relevant to their daily service, including VIPs, reviewing & demonstrating service standards, checking resort knowledge, etc.
• Other duties needed, outside of specific job role

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Friendly, out-going personality.
• Excellent communication skills.
• Ability to stand up to 8 hours at a time
• Must be able to speak the English language fluently.
• Ability to perform basic mathematical functions.
• Must be able to handle high-pressure situations.
• Previous restaurant or hospitality experience
• Must be able to work a variety of shifts – including holidays, weekends, evenings, etc.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Ability to interface professionally with business contacts and customers
• Strong understanding of hospitality industry helpful.

These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rock—both recipients of the Forbes Travel Guide 2022 Awards—to the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits.

At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards make Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles.
• Associate Recognition programs – Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests’ expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management.
• Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

AWARDS & ACCOLADES

Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.

ASSOCIATE REFERRAL PROGRAM

• Year-Round Referral Incentive- Receive a reward of $250.00when you refer a new applicant who is hired and is employed for a minimum of 90 days! Receive a second reward of $250.00 when the referred associate continues their employment for a total of 6 months and a reward of $500.00 when the referred associate achieves one year of service!
• Seasonal Referral Incentive- Receive a reward of $100.00when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days (rewards not applicable for rehires)!

ASSOCIATE DISCOUNTS AND BENEFITS

• An attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental and vision insurance
• Long-term & short-term disability insurance
• Employee assistance program
• Educational assistance
• Local and resort discounts
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in the associate break areas

• Enterprise- A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.
• X-Plan Ford Pricing- As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company’s XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin.
• Verizon Wireless- A Nemacolin account has been set up for associate to receive a 17% discount
• AT&T Wireless- A Nemacolin account has been set up for associate to receive a 13% discount
• Sprint Wireless- A Nemacolin account has been set up for associate to receive a 15% discount
• 84 Lumber- 17 % (associate must pay to haul).

(Keywords: Restaurant, Busser, Food Runner, Server Assistant, Server, Management, Food Service, Customer Service, Pennsylvania, Hotel, Hospitality)

Preferred

Preferred

Required

Required