Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their health and wealth so they can be ready for the good days ahead.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit IntegrityMarketing.com.

About Neishloss & Fleming LLC:

Neishloss & Fleming prides ourselves on the ability to help agents grow their business. That growth occurs through our commitment to understanding market conditions and positioning agents for success. Our ability to support our agents – from lead generation to policyholder service – sets us apart. We don’t just offer contracts; we offer partnership.
Position Summary

Provide excellent customer service to customers including inquiries, research, and resolving issues that occur from the onboarding process through commission payment, to ensure customer loyalty and satisfaction. Maintain an accurate tracking system for all agent questions, inquiries, and resolutions. The Service Manager will be responsible for planning, tracking, directing, and overseeing the Service Team by assigning the daily task load, addressing advanced contracting issues, as well as conducting any necessary training to Integrity Employees in a timely manner. In addition, the Service Manager must be available for meetings with internal external business partners as needed.

Position Responsibilities

• Follow proper processes and procedures to ensure timely document turnaround and follow up.
• Identify and resolve document issues through professional phone based and written communication with customers.
• Contact customers to resolve questions and inconsistencies, or to obtain missing information from documents submitted.
• Respond to customer inquiries regarding the status of submitted documents.
• Process various forms.
• Compile, sort, interpret, and verify accuracy of data to be entered from documents into systems. Accurately update profiles.
• Generate reports.
• Keep a record of work completed; transmit entered information into database; file or route documents after entry.
• Cooperate in the maintenance and/or modification of company data collection systems.
• Scan, fax, email, shred, file, type, and archive documents as needed.
• Assist Team with various program operations and administrative duties as requested.
• Train Team Members and administer follow up until procedures are resolute.
• Delegate Team assignments and follow up to ensure completion of tasks.
• Develop, track, and monitor reports to ensure deadline expectations are met. Administer coaching and follow up as needed. 
• Provide Team Member appraisal and feedback regularly.
• Work closely with sales and marketing to ensure accurate processing.
• Promote the company image and mission and foster the same values within the Team through motivational tactics and positive morale boosting.
• Some travel required.

Additional Responsibilities:

• Foster customer service excellence with internal and external customers.
• Communicate effectively and professionally in person, over the phone and in writing, with customers, managers, supervisors, vendors, and staff.
• Learn, implement, and follow procedures completely and efficiently.
• Identify, troubleshoot, and resolve operational issues quickly.
• Appropriately track and prioritize work assignments, productivity, and issues. Accurately input information into tracking systems within required time frames.
• Perform tasks and duties within deadlines given.
• Navigate various websites and computer systems.
• Additional responsibilities as assigned.

Position Requirements

• Secondary Education in a business-related area of study preferred.
• Prior experience preferred.
• Pennsylvania Life and Health Insurance License required.

• Customer Service - Responds promptly to customer needs; Response to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Conveys a friendly, positive attitude while always maintaining professionalism. Maintains confidentiality.
• Quality Management - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
• Oral Communication - Listens and gets clarification; Responds well to questions.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
• Planning/Organizing - Uses time efficiently and completes work promptly.
• Adaptability - Able to deal with frequent change, delays, deadlines or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Dependability - Follows instructions, responds positively to managerial direction.
• Initiative - Asks for and offers help when needed.
• Language Skills- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in person, over the phone, and in writing.
• Computer Skills- To perform this job successfully, an individual should have basic computer navigation skills and knowledge or familiarity of basic computer programs/applications including but not limited to email, word processing, spreadsheet programs, internet, Adobe, etc.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily.

Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Integrity Marketing Group, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities