3 Technical Account Specialist Jobs in Waco, TX
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Neighborly is Hiring a Technical Account Specialist Near Waco, TX
- Act as the primary liaison and technical expert for the assigned Neighborly brand(s)
- Serve as the point person for any software/system migrations for the assigned Neighborly brand(s)
- Assess the need for software feature enhancements and assist with testing and/or documentation of new products or enhancements.
- Help support the brands by providing educational and training materials on best practices for all software features and enhancements.
- Act as a brand partner while providing thought leadership in enabling the business strategy through software utilization.
- Support all internal and external customers with product training, knowledge, and expertise
- Respond to support requests via phone, email, or chat while ensuring that support requests are resolved promptly in accordance with company SLAs
- Attend and/or conduct regular training webinars based on business demand.
- May be required to host orientation and/or training sessions for new franchisees and or franchise business coaches.
- Involve other team members to establish best practices/decisions while creating SOPs
- Interface with others in a professional manner and be a trusted go-to person.
- Provide on-call support for IT issues during non-business hours
- Coordinate, set up, and onboard new owners onto all platforms.
- Successfully communicate and work with brand presidents, officers, external contacts, and internal departments to perform responsibilities.
- Actively communicate with brands and vendors to build and maintain strong strategic relationships within the scope of work.
- Act as the lead in all efforts to onboard new and existing brands to the Neighborly platforms.
- Maintain confidentiality of personal information.
- Interface with others in a professional manner and be a trusted go-to person.
- Diagnostic and analytical skills in software, with the ability to troubleshoot issues.
- Ability to multitask
- Sense of urgency; maintain a positive attitude
- Excellent virtual and in-person meeting presence with organized follow-up skills
- Ability to be proactive and able to take direction and establish ownership/management of projects
- Strong customer focus; service-oriented attitude
- Highly organized and detail-oriented.
- High computer literacy including strong experience with Microsoft Word, PowerPoint, Excel, and Outlook is required.
- Ability to work well under pressure and meet deadlines.
- Windows Environments (XP, Vista, 10 &11), Mac OSX, Web browsers (Google Chrome, Mozilla Firefox, Safari) and their basic settings/options
- QuickBooks Online (Preferred)
- Prior business management software (Proofhub, Flodesk, HubSpot, etc.) experience is a plus
- CRM application experience is a plus
- Previous customer service experience
Job Summary
Full Time
05/29/2023
01/06/2024
nbly.com
Waco, TX
<25
Related Companies
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