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Neff Automation
Franklin, MA | Full Time
$51k-69k (estimate)
2 Months Ago
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Customer Support Specialist
Neff Automation Franklin, MA
$51k-69k (estimate)
Full Time 2 Months Ago
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Neff Automation is Hiring a Customer Support Specialist Near Franklin, MA

CUSTOMER SUPPORT SPECIALIST

Contact us for SIGN ON BONUS Opportunity!

We need a Customer Support Specialist who can use your customer service and technical background to take great care of our existing customers, help us build relationships with new customers, and help our NEFF team continue to grow. In return for providing our customers with the highest possible level of service, you will receive outstanding benefits and amazing career opportunities with a leading provider of automation solutions across the Midwest and Northeast. As a NEFF Customer Support Specialist, here's some of what you will be doing:

  • Receives incoming calls from customers and assists customer in defining their product need, resolving customer issues, placing new orders, and/or providing quotes for future orders.
  • Utilizes established software program to verify or create customer account, maintain documentation of past orders, quotes, pricing and discounts with high degree of accuracy.
  • Answers technical questions using a strong mechanical aptitude in the areas of pneumatics, motion, motors, drives and other applicable products.
  • Quotes price, availability and delivery options to customer with follow-up documentation sent to customer and maintains quote pending file with high degree of accuracy.
  • Receives customer confirmation of quote and initiates purchase order.
  • Knowledge of product specifications and use, informs customer and anticipates needs associated with parts.
  • Sources products within Neff Group, and locates potential vendors for direct purchase of parts.
  • Contacts other party as appropriate to answer customer questions, provide customer support, and refer customer to appropriate party as needed or necessary.
  • Considers alternate methods for satisfying customer orders as needed, i.e. conversion of in-stock parts, ordering from outside distributors, etc. Advises customer of most cost effective method.
  • Tracks and resolves customer complaints regarding incorrect or delayed shipments. Investigates errors and follows up to reduce future errors.
  • Maintains professional, courteous demeanor and interaction with internal and external customers, develops rapport and anticipates needs.

SPECIAL SKILLS AND ABILITIES REQUIRED:

  • Strong customer focus.
  • Technical competency.
  • Ability to initiate, maintain, and develop relationships.
  • Computer literacy is required.

EDUCATION AND EXPERIENCE:

  • High School Diploma or equivalent required.
  • 2 year College Degree in an engineering related field or equivalent experience desired.
  • 2-3 years of relevant experience with some technical repair or sales experience.

Join an industry leader!

When you join the NEFF team, you'll be joining a team of automation experts that has been growing and thriving for almost a century! Our exclusive focus is providing superb service and innovative solutions that our customers cannot find anywhere else. NEFF is a fourth-generation family-owned business dedicated to the success of both its customers and its employees and offers a substantial compensation and benefits package that includes:

  • Competitive salary
  • Generous Paid Time Off (PTO)
  • Health, Dental, and Vision coverage
  • Retirement Savings Plan
  • And more!

If this sounds like the right fit for you, APPLY TODAY! Our customers expect the best Customer Support Specialists, so that's all we hire!

Job Summary

JOB TYPE

Full Time

SALARY

$51k-69k (estimate)

POST DATE

01/27/2023

EXPIRATION DATE

02/24/2023

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The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Specialist job description and responsibilities

To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

01/27/2022: Johnstown, PA

They are also responsible for conducting surveys on the products or services and communicating customer feedback.

01/30/2022: Chico, CA

A Customer Support Specialist will also replace products or process payment refunds as needed.

01/18/2022: Rockford, IL

They help customers with their queries and complaints.

02/18/2022: Richland, WA

Listen to customer complaints and provide adequate solutions for their problem via phone or email.

02/14/2022: San Diego, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs

Communication skills come as pretty much as a given, concerning customer support.

02/15/2022: Troy, NY

Make Connections and Give Compliments.

01/07/2022: Lompoc, CA

Ensure that customers understand the resolution and provide on-going education to customers.

01/11/2022: Spokane, WA

Compile and analyze customer requirements to give the best advice and resolve their query.

02/20/2022: Pensacola, FL

Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

01/09/2022: Chattanooga, TN

Step 3: View the best colleges and universities for Customer Support Specialist.

Butler University
Carroll College
Cooper Union
High Point University
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Providence College
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