Pay Range: $17.95 - 24.68 hourlyJob Description: Your Piece of the PuzzleDo you like helping others? Nebraska Furniture Mart is looking for a Customer Service Specialist to assist our customers and resolve pre and post-delivery customer inquiries. If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you! Job Duties: A Day in the Life Assist: Provide world-class customer service Resolve situations for customers in a prompt, accurate, and friendly manner. Create positive experiences and build relationships to enhance customer loyalty. Follow up with customer concerns, issues, needs in a timely manner. Model the HEAT method: Hear them out, Empathize, Apologize, and Take-Action.Evaluate: Listen to the needs of the customer to determine what service is necessary to meet or exceed expectations. Research and review customer accounts. Check status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters.Process: Process returns, exchanges, refunds, cancelations, credit memos, adjustments, and service claims accurately and in a timely manner. Be Your Best & Represent NFM at the Highest Level: Expect to be a kind, helpful, and courteous Team Player Responsible for maintaining a clean and organized workstation Complete training and be eager to continue to learn new thingsYour work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love. Qualifications: Can You Check These Boxes? High School Diploma or GED preferred 1-3 years of customer service experience a plus Knowledge of Microsoft office applications English/Spanish bilingual speakers preferred Ability to work a minimum of one weekend shift, evenings, and/or early morning hours based on business needs Pre-employment screening includes, but isn't limited to, criminal background check