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Customer Service Specialist

The Colony, TX | Full Time
Expired

Job Description

Pay Range: $17.95 - 24.68 hourlyJob Description: Your Piece of the PuzzleDo you like helping others? Nebraska Furniture Mart is looking for a Customer Service Specialist to assist our customers and resolve pre and post-delivery customer inquiries. If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you!   Job Duties: A Day in the Life Assist: Provide world-class customer service Resolve situations for customers in a prompt, accurate, and friendly manner. Create positive experiences and build relationships to enhance customer loyalty. Follow up with customer concerns, issues, needs in a timely manner. Model the HEAT method:  Hear them out, Empathize, Apologize, and Take-Action.Evaluate: Listen to the needs of the customer to determine what service is necessary to meet or exceed expectations. Research and review customer accounts. Check status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters.Process: Process returns, exchanges, refunds, cancelations, credit memos, adjustments, and service claims accurately and in a timely manner. Be Your Best & Represent NFM at the Highest Level: Expect to be a kind, helpful, and courteous Team Player Responsible for maintaining a clean and organized workstation Complete training and be eager to continue to learn new thingsYour work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.   Qualifications: Can You Check These Boxes? High School Diploma or GED preferred 1-3 years of customer service experience a plus Knowledge of Microsoft office applications English/Spanish bilingual speakers preferred Ability to work a minimum of one weekend shift, evenings, and/or early morning hours based on business needs Pre-employment screening includes, but isn't limited to, criminal background check

Skills for Customer Service Specialist

The job skills required for Customer Service Specialist include Customer Service, Problem Solving, Microsoft Office, Customer Satisfaction, background check etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Service Specialist

The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.

How to Become a Customer Service Specialist

If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1 Understand the job description and responsibilities of a Customer Service Specialist

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Step 2 Knowing the best tips for becoming a Customer Service Specialist can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs
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Step 3 View the best colleges and universities for Customer Service Specialist

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