Customer Support Coordinator

Position Overview:

Do you believe that the college admissions process is daunting, and want to help students find their

right college fit and get accepted to their dream schools? Do you thrive off turning chaos into clear and

repeatable process? Does working on a fast-paced start-up within a larger organization appeal to you? If so, you might be CollegeAdvisor.com’s next Customer Support Manager.

CollegeAdvisor.com is a digital-first college admissions company that pairs high school students with

elite human advisors and leverages technology to help them accomplish their college goals. Launched to market in September 2019, we have a network of 200 remote advisors who previously attended or

currently attend top tier colleges and work with our families from all around the United States and

several countries globally. CollegeAdvisor.com is a subsidiary of Reigning Champs, and partners closely

with Next College Student Athlete (NCSA).

We aim to be the most customer-friendly and advisor-friendly college advising company in the world,

prioritizing the interests of our customers and student advisors above all else. Our average client rating

is 9.8/10 and we helped students gain admission to top schools such as Harvard, Stanford, U Penn, Yale,

Princeton, Columbia, MIT, Dartmouth, Cornell, UCLA, UC Berkeley, USC, Emory, UVA, U Michigan, and

win several prestigious scholarships including the QuestBridge and Coca-Cola Scholars programs.

The full-time Customer Support Coordinator demonstrates high levels of customer service, problem-solving and conflict resolution skills for our premium members. This position manages all forms of day-to-day inquiries from our premium members, including financial & account cancellation requests. The Customer Support Coordinator uses his/her excellent communication & problem-solving skills to resolve common problems that our clients may encounter, to help steer them towards success with their memberships, while remaining committed to helping to meet company revenue goals.

Responsibilities:

• Manages all forms of inbound contact (phone calls, emails, texts) from premium members of the CollegeAdvisor.com network.
• Provides world-class customer service in all external and internal communication.
• Manages all forms of financial inquiries from current clients, including cancellation requests.
• Manages all forms of escalations, with primary goal of de-escalating through excellent problem-solving skills.
• Proactively reach out to at-risk and former members, to help re-engage and retain them.
• Stay up-to-date on the latest trends, news and changes in the world of Admissions.
• Accountable to CollegeAdviso’s client experience, as well as company revenue goals.
• Other projects as assigned by CollegeAdvisor’s Customer Support Manager.

Qualifications:

• Excellent customer service & de-escalation skills.
• Impeccable written and verbal communication skills.
• Exceptional problem-solving and troubleshooting abilities.
• Goal-oriented with a desire to succeed.
• An understanding of how to use technology effectively to support students and advisors in the college counseling process.

Benefits & Perks

• Stay Healthy: Enroll in comprehensive benefits & insurance plans with no waiting period
• Be Well: Expense up to $65 per month for health & wellness
• Maximize Savings: Contribute to your 401k retirement savings with company matching
• Be Comfortable: Enjoy a relaxed casual dress code
• Give Back: Receive paid time off to volunteer in your community
• Take Time: Enjoy paid parental leave to bond with & care for a newborn or newly adopted child
• Stay Connected: Expense up to $350 towards the purchase of a laptop, tablet or computer
• PAWesome Perk: Enroll your furry friends in our Voluntary Pet Insurance Plan

About CollegeAdvisor.com

CollegeAdvisor.com mission is to empower students of all backgrounds to achieve their college dreams.

We live that mission out through our focus on great value at great price. Our students are a diverse and

high-achieving group, typically amongst the top 25% in their high school class and targeting highly

selective universities in the United States (Top 50.) We also have a thriving CollegeAdvisor.com Scholars

Program, which completely funds the cost of our program in the form of a scholarship for highly

exceptional, low-income students. You can learn more at https://www.CollegeAdvisor.com/

CollegeAdvisor.com Admissions is committed to providing equal employment opportunities to all

employees and applicants without regard to race, religion, color, sex, national origin, citizenship status,

uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state, and local laws.

Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position, based on various factors, including budget and industry data. Endeavor strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, robust benefits, growth and developmental opportunities, and other offerings.

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