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Client Services Manager

Seattle, WA | Full Time | Remote
6 Days Ago

Job Description

Navigating Cancer champions a better patient experience. Our mission is to radically reduce the burden of cancer through transformative digital health solutions. We enable oncology clinics to provide personalized, efficient care to every patient by providing relevant educational materials, giving the whole care team visibility to patient issues and needs, and delivering useful insights so that care teams can identify and resolve gaps in care. Through our platform, patients receive a holistic service offering to support their individual goals and needs.

Job Summary:

As a Client Services Manager, you will work with the Director of Client Services to support Patient Education (PE) programs for current customers. You will be responsible for successful delivery of all elements of our PE programs. This includes working directly with our customers to ensure PE programs are set-up efficiently & effectively, monitoring programs over time, reporting key metrics at regular intervals and driving renewal discussions. You will be the face of Navigating Cancer to our pharmaceutical customers and will have the ability to make senior-level relationships across the top 10 pharmaceutical manufacturers in the US. In order to be successful in this role, you must have have customer-first mentality, internal motivation for excellence, team-based approach, operational effectiveness and strong communication skills.

Responsibilities:

  • Ensure pharmaceutical manufacturers see the value of Patient Education (PE) via Navigating Cancer’s platform
  • Learn all aspects of the PE product offering
  • Setup new education programs leveraging the Navigating Cancer PE product
  • Support quality assurance review process for all programs to ensure smooth setup and launch
  • Monitor ongoing progress of programs over time and track performance against standard benchmarks from their launch date
  • Drive customer engagement by building clear value stories highlighting key performance metrics for monthly time intervals, year in review presentations, and other timeframes requested
  • Establish client relationships and become their trusted source of information
  • Collaborate cross functionally (product, data, engineering, etc.) to enhance patient education product offerings
  • Contribute positively to the culture of Navigating Cancer

Qualifications:

  • Bachelor’s degree in Business, Life Sciences, Analytics or related field preferred
  • 2-5 years relevant work experience in pharmaceutical consulting preferred
  • High motivation, good work ethic, maturity and personal initiative
  • Strong oral and written communication skills that enable personal impact with senior-level decision makers and customers
  • Ability to work in a team environment
  • Strong ability to work in an unstructured environment
  • Strong attention to detail, with a quality-focused mindset
  • Excellent organizational skills and documentation of processes and customer touch points

Why work here? 

We support thousands of healthcare professionals and cancer patients every day. We are a mission-driven company that believes in transformational innovation. Everyday we develop new, better ways to improve the patient experience, help lower patient costs, and drive more equitable outcomes. Help us innovate through technology & grow to reach the next level in patient care. We believe in each other, believe in our work, and have fun doing it!

This position is full-time & 100% remote, with the option to come into the Seattle corporate office on a voluntary basis for local employees. We not only offer competitive compensation, but have a ton of other perks - here are just a few:

  • Flexible Work From Anywhere policy (must be US-based)
  • Employer subsidized medical, dental and vision, optional short/long term disability & life insurance 
  • 401K ROTH option
  • Generous employee stock option plan & yearly bonus
  • Flexible time off policy (including paid maternity | paternity leave)
  • Bi-Annual Hackathons
  • Educational stipend
  • Employee Referral program

Base pay range: $70,000/yr - $95,000/yr 10% Corporate Bonus 

Navigating Cancer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Values: 

  • Work with Purpose: We exhibit an unwavering commitment to enrich the lives of cancer patients and delight our customers.
  • Act with Integrity: We communicate openly and honestly, and act with transparency and gratitude.
  • Equity & Inclusion: We’re committed to a culture where all people are respected and we believe in creating fair access, opportunity, and advancement for all of our employees.
  • Be Agile: We welcome change and actively listen and adapt to deliver creative solutions and improvements.
  • Seek Simplicity: We reduce complexity for ourselves, our customers and their patients and seek simplicity in all we do.
  • Strive for Growth: We foster personal and professional growth and manage our performance to exceed the company’s goals.

Company Overview

  • Website navigatingcancer.com
  • Headquarters PIONEER SQUARE, WA
  • Size 50 - 100
  • Founded 2008
  • Type
  • CEO GENA COOK
  • Revenue <$5M
  • Industry Software & Networking
  • About navigating cancer

Skills for Client Services Manager

The job skills required for Client Services Manager include Initiative, client service, Insight, Written Communication, Consulting,and client relationship etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Client Services Manager

The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.

How to Become a Client Services Manager

If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.

Step 1 Understand the job description and responsibilities of a Client Services Manager

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Step 2 Knowing the best tips for becoming a Client Services Manager can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Client Services Manager

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