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Navigating Cancer champions a better patient experience. Our mission is to radically reduce the burden of cancer through transformative digital health solutions. We enable oncology clinics to provide personalized, efficient care to every patient by providing relevant educational materials, giving the whole care team visibility to patient issues and needs, and delivering useful insights so that care teams can identify and resolve gaps in care. Through our platform, patients receive a holistic service offering to support their individual goals and needs.
Job Summary:
As a Client Services Manager, you will work with the Director of Client Services to support Patient Education (PE) programs for current customers. You will be responsible for successful delivery of all elements of our PE programs. This includes working directly with our customers to ensure PE programs are set-up efficiently & effectively, monitoring programs over time, reporting key metrics at regular intervals and driving renewal discussions. You will be the face of Navigating Cancer to our pharmaceutical customers and will have the ability to make senior-level relationships across the top 10 pharmaceutical manufacturers in the US. In order to be successful in this role, you must have have customer-first mentality, internal motivation for excellence, team-based approach, operational effectiveness and strong communication skills.
Responsibilities:
Qualifications:
Why work here?
We support thousands of healthcare professionals and cancer patients every day. We are a mission-driven company that believes in transformational innovation. Everyday we develop new, better ways to improve the patient experience, help lower patient costs, and drive more equitable outcomes. Help us innovate through technology & grow to reach the next level in patient care. We believe in each other, believe in our work, and have fun doing it!
This position is full-time & 100% remote, with the option to come into the Seattle corporate office on a voluntary basis for local employees. We not only offer competitive compensation, but have a ton of other perks - here are just a few:
Base pay range: $70,000/yr - $95,000/yr 10% Corporate Bonus
Navigating Cancer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Our Values:
Full Time
IT Outsourcing & Consulting
09/21/2022
12/12/2022
navigatingcancer.com
SEATTLE, WA
50 - 100
2008
Private
GENA COOK
<$5M
IT Outsourcing & Consulting
Navigating Cancer develops a patient relationship management platform that offers personalized care management services for patients and oncologists.
The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Manager job description and responsibilities
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
02/16/2022: Shreveport, LA
They also ensure unsatisfied clients are compensated with free services, products, or discounts.
02/28/2022: Tucson, AZ
Client service managers oversee the hiring, orienting, and training of staff for the department.
01/16/2022: Yakima, WA
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
01/18/2022: Colorado Springs, CO
They develop policies and regulations necessary for ensuring client satisfaction.
03/08/2022: Poughkeepsie, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Manager jobs
Should be excellent communicators capable of leading a team.
02/21/2022: Utica, NY
Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.
02/12/2022: York, PA
As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.
02/02/2022: Canton, OH
Mastermind creative ways to deliver an exceptional client experience.
02/15/2022: Portland, ME
Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.
02/25/2022: New Haven, CT
Step 3: View the best colleges and universities for Client Services Manager.