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Facilities Coordinator

Golden, CO | Full Time
8 Days Ago

Job Description

Salary Range

USD $22.00/Hr. - USD $24.00/Hr.


Job in a Nutshell:

The Facilities Coordinator is responsible for the successful communication and coordination of repair and maintenance requests for the retail and corporate locations of Natural Grocers.  This position monitors and maintains work orders through a CMMS (ServiceChannel); tracks progress of repairs and follows through to completion; maintains location notes and pertinent store information in the ServiceChannel platform.  This position will be scheduled for evenings and weekend coverage.  This position requires minimum 50% of time on site working from the Golden office.  Remaining 50% of schedule may be work from home.



Main Ingredients:

  • Dispatch outside service vendors through ServiceChannel to address store maintenance issues
  • Effectively identify reported maintenance related emergencies and notify Facilities Manager to ensure appropriate immediate action is taken
  • Provide work order status updates to stores for emergency and urgent maintenance calls
  • Review and follow up on open work orders in ServiceChannel to ensure resolution and closing of tickets is occurring
  • Update store locations and other related store data in ServiceChannel as required
  • Assist with training new store managers on the functions and use of the system
  • Bid services for pricing and create work orders for external vendors as needed
  • Identify and communicate recurring or failed R&M issues to Facilities Manager
  • Provide telephone and/or email assistance to stores for troubleshooting maintenance issues
  • Collaborate with, and provide assistance to store team members in delivering timely solutions while providing World Class Customer Service to internal and external customers
  • Maintain professional relations at all times in dealing with customers and vendors
  • Participate in training sessions, and complete all required training assignments for Natural Grocers
  • Perform related and other duties as assigned by Facilities Manager, including distribution of supplies, maintaining inventory of supplies, and warehouse/office organizing


    Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.


    Recipe for Success:

  • High school diploma, GED or equivalent experience is required
  • Minimum 2 years general office administration experience
  • Warranty management knowledge and experience is preferred
  • Ability to multi-task and manage multiple incidents or projects simultaneously
  • Strong time management and organizational skills
  • Superior computer skills using Windows and Office including Excel
  • Ability to prioritize and balance changing priorities with attention to detail
  • Strong communication and interpersonal customer service skills are a must
  • Strong skills in handling multiple assignments, deadlines and high-pressure situations
  • Ability to adapt quickly to change

    This job description is not an employment contract.  It does not guarantee a job or that the above listed duties are the limit of responsibilities.  The job and job description are subject to change with and without notice.  Employees are required to accomplish any and all tasks assigned to him/her by their Manager and/or other Store Support Center manager that might not be listed in this job description.



    Here’s an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future:


    All Crew Members

    • Birthday Bonus Pay 
    • Vitamin Bucks (up to $2,080 earned as store credit annually) 
    • Holiday Pay for 5 Holidays – Stores Closed
    • Paid Time Off (sick days and vacation) that Increases with Tenure 
    • Paid Nutrition Education 
    • good4u Crew Member Discount  
    • {N}power Program (customer appreciation and rewards program) 
    • Regular, Scheduled Pay Increases  
    • Advancement Opportunities and Career Development 
    • Health and Wellness Program  
    • Employee Assistance Program (EAP)   
    • Employee Referral Program


    Full-Time Crew Members (30 hours/week)

    • Medical, Dental and Vision Insurance 
    • Paid Parental Leave  
    • Paid Medical Leave (through company paid short-term disability insurance) 
    • Company Paid Short-Term Disability Insurance  
    • Company Paid Life Insurance 
    • Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance   
    • Retirement Savings Plan (401k) with discretionary Company Match  
    • Healthcare and Dependent Care Flexible Spending Account (FSA)  
    • Health Savings Account (HSA) with Company Match 

    Diversity Statement

    At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

    At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

    Physical and Environmental Requirements

    Physical and Environmental Demands:                   


    N = Never

    O = Occasional; 1-33% of time

    F = Frequent; 34-66% of time

    C = Constant; 67-100% of time


    Physical Requirements:

    • Must have the ability to occasionally lift or carry up to 50 lbs.
    • Must have the ability to occasionally push or pull up to 50 lbs.
    • Requires the use of both arms and both hands with full range of motion.
    • Must be able to constantly use the computer for data entry and use of mouse.
    • Must be able to constantly sit, and occasionally walk.
    • Must be able to occasionally stand, use fine motor manipulations, grip, squat, kneel, bend, twist, turn, crawl, climb, reach outward, and reach above chest as needed.


    Environmental Requirements:

    • Must be able to occasionally work with sharp tools and equipment, dust, fumes, and in a congested worksite.
    • Must be able to occasionally work in noise, contact stress, work outside, cold, heat, wet/humid, heights, and contact stress.


    Company Overview

    • Website
    • Headquarters PARKER, CO
    • Size 3,000 - 7,500
    • Founded 1955
    • Type Public
    • CEO
    • Revenue $1B - $3B
    • Industry Retail & Wholesale
    • About natural grocers
    • Natural Grocers operates natural and organic grocery and dietary supplement stores.

    Skills for Facilities Coordinator

    The job skills required for Facilities Coordinator include Customer Service, Time Management, Attention to Detail, Organizational Skills, Troubleshooting etc. Having related job skills and expertise will give you an advantage when applying to be a Facilities Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Facilities Coordinator. Select any job title you are interested in and start to search job requirements.

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    Career Path for Facilities Coordinator

    The following is the career advancement route for Facilities Coordinator positions, which can be used as a reference in future career path planning. As a Facilities Coordinator, it can be promoted into senior positions as a Facilities Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Facilities Coordinator. You can explore the career advancement for a Facilities Coordinator below and select your interested title to get hiring information.

    How to Become a Facilities Coordinator

    If you are interested in becoming a Facilities Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Facilities Coordinator for your reference.

    Step 1 Understand the job description and responsibilities of a Facilities Coordinator

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    Step 2 Knowing the best tips for becoming a Facilities Coordinator can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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