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Support Engineer
Nativo El Segundo, CA
Full Time | Business Services 6 Months Ago
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Nativo is Hiring a Remote Support Engineer

About the Role

The internet is experiencing a transformation – ad blindness and blocking are forcing media companies and advertisers to rethink the way they connect with consumers. This evolution is changing the way we consume content and how we interact with brands. Nativo is enabling this shift by developing the new technologies, data insights, and best practices that will power this next generation of media and advertising.

We believe in being smart, innovative, pragmatic, polished, and efficient and we are looking for remarkable people that identify and fit with those values. The Support Engineer will be an integral part of the effort to develop our next generation platform in our New York location. We want team members who have a passion for leveraging technology and software to solve problems and maximize productivity and efficiency.

What You'll Do

  • Troubleshoot and manage technical issues for some of the biggest online publishers in the world. Including but not limited to in-person, email, and phone.
  • Partner with the Engineering team to deploy and debug features relevant to Publisher clients and serve as first line of support
  • Troubleshoot and analyze ad serving reporting data to ensure accuracy and detect ad serving issues and reporting inaccuracies.
  • Contribute to internal documentation for troubleshooting, workflows, and integration guides.
  • Communicate proactively with all customer stakeholders and internally with our team, highlighting risks and issues
  • Help customers understand our products by translating intricate and technically complex concepts in a way that is simple and easy to understand
  • Provides timely and knowledgeable updates to clients using appropriate publisher terminology
  • Solve integration issues and product questions/issues and coordinate resolutions
  • Able to work with 3rd parties to diagnose cross platform ad serving issues
  • Creatively solve customer technical problems as they arise by coordinating across internal and external resources
  • Analyze reporting and data for Native Ad delivery and performance.

What You Need

  • 1-2 Years of previous Support experience
  • 1-2 years within a previous SaaS business preferred
  • Experience debugging HTML, CSS and JavaScript
  • Experience Analyzing Data (Excel, Reporting Tools, Data Trends, etc.)
  • Experience with a ticketing system (Zendesk/JIRA preferred)
  • Experience documenting product knowledge (Confluence preferred)
  • Understanding of API functionality and how APIs interact with backend systems and data
  • Experience with UI/UX debugging
  • Detail oriented with an ability to see the bigger picture
  • SQL and Python experience is a plus
  • Online Ad-Tech experience is a plus

What We Offer

At Nativo, you make an immediate impact. Nativo is made up of smart, talented and driven people looking for other potential team members with the same attitude of innovation and excellence. We offer incredible opportunities to learn and work on projects that transform digital advertising. We offer a competitive compensation and benefits package that includes stock options, health coverage, employer-matched 401k, cutting edge work, and the opportunity to join a rapidly growing startup with a proven product.

Additional Information

Nativo is committed to fair and equitable compensation practices.

The starting pay range for this role is $85,000 - $115,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years’ experience, certifications, and specific location. The starting pay range may differ by location.

The total rewards package for this position may also include an annual performance bonus, stock options, and benefits (which may differ by country). For additional information, please visit our careers page.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

POST DATE

09/16/2022

EXPIRATION DATE

10/15/2022

WEBSITE

nativo.com

HEADQUARTERS

BROOKLYN, NY

SIZE

50 - 100

FOUNDED

2010

CEO

EDDIE KIM

REVENUE

$5M - $10M

INDUSTRY

Business Services

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About Nativo Inc.

Nativo empowers brands and publishers with the worlds most advanced technology for content. For brands, Nativo enables storytelling at scale with the largest native reach and reveals insights that unlock return-on-content. For publishers, Nativo enriches monetization with the most comprehensive platform for next-generation ad formats and breakthrough technology for accelerated webpages. Nativos mission is to equip advertising for the age of content, improving the web experience and creating meaningful connections for todays digital consumer.

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