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Patient Service Representative
Nationwide Vision Surprise, AZ
$39k-53k (estimate)
Full Time | Securities 8 Months Ago
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Nationwide Vision is Hiring a Patient Service Representative Near Surprise, AZ

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. The Front Office Specialist will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

Training Provided, this is a great opportunity to get into the medical field!

 Location: Surprise, Az

Responsibilities

  • Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
  • Provide exceptional customer service during every patient encounter (in person or via phone). 
  • Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
  • Answer phones (both external and internal); assure prompt, courteous service at all times
  • Practice urgency at all times with patient’s time, as well as doctor’s time and schedule
  • Double check insurance authorizations to ensure completion and build accurate flow sheets
  • Knowledge of common fees charged for common visits
  • Check out patients and collect correct payments
  • Manage patient flow in the office
  • Complete daily reconciliations / close day / countdown cash drawer
  • Comply with all company policies and procedures including HIPAA
  • General office duties and cleaning to be assigned by manager

Other Skills and Abilities

  • Reliable transportation that would allow employee to go to multiple work locations with minimal notice
  • Ability to work weekends when applicable
  • Desire to gain industry knowledge and training
  • Demonstrates initiative in accomplishing practice goals
  • Ability to grow, adapt, and accept change
  • Consistently creating a positive work environment by being team-oriented and patient-focused
  • Commitment to work over 40 hours to meet the needs of the business
  • Ability to interact with all levels of employees in a courteous, professional manner at all times
  • High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience

Requirements:

  • Basic computer skills
  • Ability to read, analyze and interpret information
  • Favorable result on Background Check
  • Must have own vehicle and be insured, licensed driver in current state of residence
  • Must be at least 18 years of age

Preferred Knowledge/Skills/Abilities:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

HIPPA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPPA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures.

Physical Requirements:

  • Regular bending, lifting, carrying, reaching and stretching
  • Ability to move throughout the office
  • Ability to remain standing for long periods of time
  • Lifting heavy boxes and accessing high shelves

If you need help performing these functions of your job, please contact the supervisor so that we may engage in the interactive process with you and find reasonable accommodation.

Work Environment:

  • Problem solves, reasons and resolves issues effectively
  • Use independent judgment and discretion 
  • Meet customer expectations
  • Work under stress with interruptions and deadlines
  • Use computer effectively and view computer screen
  • Exhibit empathy in all situations 
  • Work changing schedules to meet business demands

Benefits:

  • Medical, Vision, Dental
  • 401k Employer Matching
  • Paid Time Off, Holidays
  • Competitive Base Pay Bonus
  • Optical Education Reimbursement
  • Paid Maternity Leave

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Securities

SALARY

$39k-53k (estimate)

POST DATE

07/30/2022

EXPIRATION DATE

03/01/2024

WEBSITE

michaelwilders.com

HEADQUARTERS

Chandler, AZ

SIZE

<25

INDUSTRY

Securities

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The job skills required for Patient Service Representative include Customer Service, Confidentiality, Appointment Scheduling, Patient Flow, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Patient Service Representative positions, which can be used as a reference in future career path planning. As a Patient Service Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Representative. You can explore the career advancement for a Patient Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Service Representative job description and responsibilities

Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.

01/31/2022: Chico, CA

May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.

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Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.

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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Service Representative jobs

Open the Patient Service Representative Cover Letter Template.

01/18/2022: Amarillo, TX

Patient confidentiality must remain a primary concern.

01/31/2022: Sioux City, IA

Know how to feel, express and receive gratitude.

02/15/2022: Akron, OH

Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.

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Step 3: View the best colleges and universities for Patient Service Representative.

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