IT Support Specialist

Job ID: Home Office

Pay: Starting at $35,000

Employee type: full-time

Location: Hendersonville, TN

Job Description: Nationwide Studios, Inc. is the technology leader in the youth portrait photography industry with over 500 employees in 40 states. Nationwide Studios operates nationally under two brand names:
"Teddy Bear Portraits" specializes in early childhood photography. We provide parents and learning center directors with an effortless same-day photo experience. Teddy Bear portraits photographs nearly one million children annually in learning centers and pre-schools across the United States.
"Legacy Studios" specializes in high volume K-12 School & Sports Photography. We offer custom comprehensive service and photography products to meet the needs of every school type and grade level. In 2016 Legacy Studios was the fastest growing K-12 school photography company in the country.

We are seeking an enthusiastic, detail oriented and reliable employees to work for our Teddy Bear and Legacy divisions located in our corporate office, Hendersonville TN.

Benefits include:

• Medical, Dental and Vision
• Disability insurance
• Life insurance
• Paid holidays and paid vacations
• Flexible work schedule
• Casual Fridays

Your duties will include:

• Provide basic phone technical support for IT based systems for field and corporate employees
• Aids in troubleshooting failed peripheral equipment and/or desktop systems
• Identifies and facilitates technical issues that warrant an escalation processes based on priority or urgency

• Documents and records data pertaining to technical events and/or incidents
• Maintains and monitors a variety of reports to ensure production runs smoothly
• Processes any specialty orders submitted for manual fulfillment
• Maintains the production queue in KACE Systems Management Appliance and resolve all open tickets within a timely manner
• Perform Active Directory administrative tasks

The skills and experience required for this position include:

• Ability to cover emergency voicemail if called upon.
• A Certification, Network Plus, or MCP preferred
• 1-2 years’ experience in a technical support role; or an equivalent combination of education and experience
• Experience using an incident management application
• Knowledge in hardware support and networking concepts
• Experience in support of Windows Operating Systems (all versions) and MS Office Suite
• Macintosh experience is a plus

Interviews for qualified candidates will begin immediately.