NationsBenefits® is ranked by Inc. 5000 and Deloitte as one of the fastest-growing health-tech companies in North America. With growth comes the exciting opportunity to be part of an award-winning group of product, technology, and design teams driving our latest innovations and designing premier experiences for health plans across the country. Join our team of innovators at NationsBenefits.com/Careers.

Help drive the latest technology, product and design innovations, in a dynamic environment built for leaders looking to help transform the healthcare industry. Join our team of innovators at NationsBenefits.com/Careers.

IT Support Specialist Responsibilities:

The Technical Support Specialist will apply proven problem solving, customer service, and communication skills to help identify, communicate, and resolve end user issues. Some travel maybe required to support multiple locations. Training end-users on hardware and software functionality. This position will work onsite providing IT support to the local & remote staff members.

• Resolving L1 & L2 helpdesk tasks and tickets while meeting SLAs
• Respond to internal support request issues via phone, email, and chats
• Apply ITSM\ITIL Best practice for Incident management & Customer Experience
• Collaborate or Triage Service Requests with external vendor support and internal L3 departments support
• Monitor RMM tools for security, network, and system infrastructure integrity
• Manage and support system alerts and notifications
• Reviews and/or assign categorization and priority level of the notification
• Escalate Complex or Out of service scope assignments to L3
• Documenting processes and performing diagnostic tests
• 1 position for M - F 1st shift
• 1 position Weekend business hour coverage for 1st shift
• 1 position Weekend business hour coverage for 2st shift

IT Support Specialist Requirements

• 3 Years of experience in an IT support environment
• Advanced software and hardware technical skills
• Experience supporting networked environments
• Flexibility in work schedule – must be able to work overtime when needed
• Strong organizational skills, ability to prioritize tasks
• Ability to deliver excellent customer service at all levels of the organization and with external partners
• Possess strong organizational, time management and project management skills with a demonstrated ability to work both independently and within a team environment
• Skilled in industry Standard business software and applications such as Microsoft Windows, Microsoft 365 Administration, Office 365 Suite, Microsoft Server 2016/2019 Active Directory, Printer & File Server management, Azure AD & Intune
• Citrix VDI & Workspace
• Remote Support - Logmein, Dameware, TMpros and Zoho Assist
• Asset management tools - (ServiceDesk Plus Asset Management, ServiceNow Asset Management tools)
• Ticketing systems (Such as Zendesk, ServiceNow, ManageEngine ServiceDesk)
• Exhibit a high level of professionalism and excellent interpersonal skills
• Experience in documenting processes and monitoring performance metrics
• Knowledge of database maintenance and system security
• Ability to keep up with technical innovation and trends in IT support

NationsBenefits is an Equal Opportunity Employer.