About Us

Grow and lead among an award-winning and extraordinary organization that's dedicated to providing premier service and delighting members, 24/7/365. It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles towards delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.

We make a difference in the lives of millions; that’s something we can be proud of.

Compensation for all positions is competitively higher than the current marketplace. Simply put - we pay more. We also offer a competitive benefits program, designed to support employees and their families across all dimensions of health including medical, dental, vision, life, disability, 401(k) and paid holidays/time off for eligible employees. You can earn even more through referral bonuses. Achieve your potential and grow your career at NationsBenefits.com/Careers.

Role and Responsibilities

The Fulfillment Manager will be responsible for direction and supervision of the supervisors, receiving coordinators, and fulfillment Coordinators to meet individual performance metrics that are consistent NationsOTC Standard Operating Procedures.

• Supervise daily operations to guarantee success in meeting all operational effectiveness and efficiencies measurements.
• Daily review and communication of results with individual team members in an effort to engage and provide guidance to achieve performance excellence that is aligned with NationsOTC standards.
• Meet and/or exceed quality performance metrics through consistent quality monitoring and employee feedback.
• Directly accountable for accuracy of employee attendance records, payroll approvals, PTO, and scheduling
• Submit Daily Operations Checklist to Management highlighting any key areas of concern.
• Support and communicate motivational campaigns for employees and achieve employee satisfaction targets.
• Solicit feedback in open forums/huddles with employees and provide feedback to the Executives.
• Escalate issues/risks that impact quality or performance relative to client expectations/SLA’s in an expedient manner
• Review corrective actions and performance improvement plans created by Managers and supervisors in accordance with the Human Resource policies and procedures. Administer approved documents to employee.
• Some traveling is required.
• Promote performance excellence by demonstrating integrity, dedication, magnanimity and accountability.
• Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company.
• Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company.
• Responsible for performing other duties and responsibilities as required.
• Basic to intermediate knowledge of Microsoft Applications
• At least 3 years warehouse management
• Ability to work independently.

Qualifications and Education Requirements

• Bachelor’s Degree in related field or alternate “equivalency” of a combination of education and experience.

Preferred Skills

• Basic to intermediate knowledge of Microsoft Applications
• At least 3 years warehouse management
• Ability to work independently.

Additional Notes

• Availability to work after normal business hours including weekends and holidays

NationsBenefits is an Equal Opportunity Employer.