Overview

National Retina Institute in Owings Mills and Catonsville, Md. is searching for a skilled, energetic, career focused Patient Services Representative - No nights, no weekends, no major holidays, a robust benefits package, a team oriented working environment where you are heard and respected as well as clear career ladder opportunities. 

Our Top Candidate will have previous front desk receptionist/check-in/check-out experience in an optometry (preferably) or medical practice.

This is your opportunity to join one of the areas most recognized leaders retinal care and surgery in Maryland, Virginia and DC region. We are a nationally recognized leader in EMR and technology with an excellent clinical support team and dynamic leadership. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at National Retina Institute are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would throughly enjoy meeting with you and discussing our employment opportunities.A Patient Services Representative will be responsible for checking patients in and out for their ophthalmic/optometric visits, verifying and collecting insurance authorizations, scheduling appointments and in and out bound phone calls as well as computer input.

This position is being published in an effort to build our candidate pipeline for our upcoming opportunities on the horizon. If an opportunity opens that matches your qualifications, we will reach out to you at that time.

**Eyecare Services Partners will now only consider candidates who can verify prior to hire that they either have been fully vaccinated against the Covid 19 virus or have started the vaccine process by having their initial dose before starting in their new position and are committed to completing that process within 30 days of starting work. 

Responsibilities

• Provide gracious, thorough and efficient care to meet the patients needs via face to face communication, phone, email or fax.
• Follow all procedures for complete and accurate check in and check out of patients.
• Schedule return appointments and set up reminder notifications.
• Collects patient data involving medical, demographic and insurance information.
• Identify, research and resolve all customer requests. 

Qualifications

• Minimum of a high school diploma.
• Must have the ability to establish confidence and trust with patients.
• Must have the ability to remain calm and professional under pressure or stress.
• Have the ability to provide excellent customer service, communication, telephone and grammar skills.
• Must have an empathetic and compassionate manner.
• Prefer one or more years experience working in a medical position where patient contact was required.
• Knowledge of insurance plans is helpful.
• Basic computer knowledge of Microsoft Office required.
• Ability to perform as part of a team as well as work independently. 

In Turn we will provide:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disability
• Company paid life insurancePaid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities

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