About Us 

National Merchants Association is a payment processing company that advocates for merchants to reduce and eliminate the unreasonable fees associated with accepting credit card payments. Since 2004, National Merchants Association has been delivering custom-tailored payment processing solutions and best-in-class customer service for businesses across multiple industries.

At National Merchants Association, we believe in growth beyond boundaries! We are committed to supporting and developing our team members. As a member of Team National Merchants Association, you'll feel good about coming to work. Our team is not only resilient, but we love what we do! We champion integrity, demand excellence, thrive on innovation, and constantly advocate for our clients. As we grow and build, we are seeking individuals who embody these values while positively contributing to our dynamic team, clients, and investors.

Summary/Objective

The Sales Operations Manager will be responsible for establishing a sales strategy and plans to meet the organization's revenue goals and objectives promoting growth and customer satisfaction. This position will be directly responsible for building, developing and managing the sales and business development team.

Essential Functions

• Oversee the implementation and execution of sales policies and practices
• Ensure communications are coordinated and supports sales plan objectives 
• Create sales strategies for improvement based on market research and competitor analysis
• Develop annual sales plan in support of overall organizational strategy and objectives
• Build, develop and manage the business development team to ensure they reach goals
• Oversee multiple channels selling strategies
• Establish and track key performance indicators (KPIs)
• Enforce standard operating procedures, company policies, and best practices
• Monitor department use of company CRM
• Run reports to track trends and productivity to meet objectives and organizational transaction volume goals
• Prepare reports to forecast and present to the sales team as well as fellow leaders
• Assist in the development of training programs for sales team and outside stakeholders

Competencies

• Sales DNA - ability to design and enhance the sales and customer service plan, strategy, approaches, and systems
• Highly efficient at strategic thinking and planning
• Must be results oriented and driven 
• Knowledge of the market and industry to best be able to spot trends and forecast
• Ability to lead and develop a high-performance team
• Customer-centric focus to shape the customer value proposition
• Must be self motivated and able to work independently
• Excellent communication skills 
• Ability to work well across functions and business units as well as various leadership positions
• Ability to travel frequently, more than 50% of the time

Required Education and Experience

• Bachelor degree in business administration with an emphasis in sales, marketing, or related field
• 3-5 years of financial industry experience, merchant services or banking preferred with business development, client relations, and outside sales
• Proven experience leading high-performance teams
• Excellent negotiation and financial analysis skills
• Proficient with MacOS, G Suite, and Microsoft products
• Comfortable working with and learning new technologies

Office Environment and Physical Demands 

This job operates in a professional office environment and/or at professional trade shows. This role can expect to regularly transition from being mostly stationary to being frequently and consistently required to stand. The ideal candidate should be able to perform all necessary requirements of the position, with or without reasonable accommodations.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

It is the policy of National Merchants Association to provide equal employment opportunities to all applicants without regard to race, color, creed, religion, sex, gender, gender identity and/or expression, national origin or citizenship, age, ancestry, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, military or veteran status or any other characteristic protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, and compensation.