16 Customer Relations Specialist Jobs in North Canton, OH
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National Inventor Hall Fame is Hiring a Customer Relations Specialist Near North Canton, OH
Position Summary:
The Customer Relations Specialist will register participants, complete data entry and respond to inquiries received by phone, web and e-mail for the National Inventors Hall of Fame's Camp Invention STEM enrichment programs. This is a seasonal position, offering 30-40 hours per week, lasting until August 2023.
Position Responsibilities:
- Develop a comprehensive understanding of NIHF’s stem enrichment programs
- Accurately respond to customer inquiries by providing program information, locations, and pricing
- Assist customers in navigating the Camp Invention website to register participants online and over the phone
- Problem analysis and resolution
- Customer follow-up and attention to detail
- Accurately and efficiently enter and process events and registrations
- Research and resolve customer-related issues in a timely and professional manner
- Have a passion for the company mission, and incorporate that excitement into customer interactions
- Soft sales skills. Deliver a prepared sales script to persuade potential customers to register their child while on the phone or in chat sessions, incorporate a sense of urgency, and increase camp donations
- Record details of inquiries, comments, complaints, and actions steps taken to bring about resolution
- Process requests for transfers, cancellations, refunds, and receipts
- Identify and escalate priority issues
- Periodic filing of customer service paperwork
- Communicate and coordinate with internal departments as assigned
- Perform other related duties as they roll over to connective departments; work directly with the sales team for support
- Assist with special projects including, but not limited to:
- Internal Customer Emails
- Accommodations
- AEOP/APS Management
- Collections of Parent and Funded Balances
- Waitlist
- Program Checking
- Assist with Social Media
- Refer-A-Friend
- Knowledge of customer service principles and practices
- Computer literate with strong typing and data entry skills – both speed and accuracy
- Superior communication and interpersonal skills, while providing exceptional customer service
- Knowledge of call center practices
- Capable of producing accurate, high-quality work
- Ability to multi-task and respond to changing priorities and seasonal surges in workload
- Team player mentality; ability to remain focused when working in close proximity to other staff members
- Self-motivated and able to work independently
- Interest in non-profit, B2B, and B2C communications
- Help facilitate a positive work environment and portray our company mission
- $15 an hour
- Associates degree, or currently in pursuit of a two or four-year degree
- 1-2 years of customer relations/service experience
- Medical, 401K, Dental, Vision plans available
- Great team environment
- Six Sigma White Belt training
- On-site workout facility
- Opportunity to return each season, based on performance
Job Summary
Full Time
Arts & Culture
$33k-40k (estimate)
02/08/2023
10/12/2023
invent.org
LAS VEGAS, NV
25 - 50
1973
SUSAN CLARKE
<$5M
Arts & Culture
Related Companies
About National Inventors Hall of Fame
The National Inventors Hall of Fame (NIHF) is a dynamic nonprofit organization offering employees, interns and volunteers the opportunity to create a more innovative future. Our mission is recognizing inventors and invention, promoting creativity and advancing the spirit of innovation and entrepreneurship. We honor the worlds greatest inventors through the NIHF Museum and Induction events, reward emerging inventors through the Collegiate Inventors Competition, and empower and inspire the next generation of innovators through education programs including Camp Invention. Since 1973 we have encou...raged more than two million people to explore, create and innovate. NIHFs entrepreneurial culture rewards creativity and ambition. We also understand the value and importance, both professionally and personally, of providing our employees with a comprehensive benefits package, including health benefits, retirement savings, professional development opportunities and more.
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The job skills required for Customer Relations Specialist include Customer Service, Call center, Attention to Detail, Data entry, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relations Specialist positions, which can be used as a reference in future career path planning. As a Customer Relations Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Specialist. You can explore the career advancement for a Customer Relations Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relations Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relations Specialist job description and responsibilities
Customer agents talk to customers on behalf of businesses and companies.
02/16/2022: Sioux City, IA
Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.
04/10/2022: Port Arthur, TX
Assist customer with transportation needs and document all calls via center tracking systems schedule, modifying and canceling reservations, as required and the follow- ups as needed; promote great listening skills.
03/08/2022: Hialeah, FL
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
04/09/2022: Fayetteville, AR
Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
03/09/2022: El Paso, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relations Specialist jobs
They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
04/02/2022: Youngstown, OH
Validate and qualify new customers before referring to the appropriate sales manager.
01/26/2022: Grand Forks, ND
Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
01/24/2022: Raleigh, NC
Measure and analyze customer feedback.
03/31/2022: Burlington, VT
Delivered exceptional levels of customer satisfaction through excellent sales service.
03/02/2022: Lincoln, NE
Step 3: View the best colleges and universities for Customer Relations Specialist.
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