Description

Regional Property Manager

Direct Supervision – Property Managers and Assistant Managers

On-Going Training and Support – Responsible for managing, coaching, and training personnel, and for ensuring all personnel have the tools to succeed

Work Product – Responsible for measurable results and work product of the region assigned

Reporting – Conduct all reporting that is needed to update and educate corporate personnel and investors

Site Inspections – Conduct site inspections as required and create formal reports for the property and corporate

Implementation – Responsible for implementing and improving operating processes and overall vision of each property

Responsibilities – Additional

· Oversee the operations of the property, ensuring that work is being done timely, within budget and meeting company objectives

· Oversee leasing activities to ensure that all goals are being met

· Responsible for all staff changes at the site level

· Responsible for being aware of all aspects relating to inventory at each property

· Perform weekly status calls with the Property Manager / Leasing staff

· Responsible for completing monthly portfolio Regional Report Card

· Oversee all property accounting to ensure managers are implementing best practice

· Meet all profitability and occupancy requirements set forth by ownership and the leadership team

· Provide leadership and coaching to all property managers and site staff

· Enforce policies and procedures throughout the Property Management Division

· Assist and support property managers with the day to day operations and provide guidance as needed

· Ensure all affordable sites are complying with all federal regulations with regards to HUD and MFHA standards and practices

· Ensure all payables are submitted and coded accurately and timely

· Act as a Property Manager during a vacancy at site level as needed

· Hire, train and support property managers, assistant managers, maintenance technicians

· Project and forecast property income expenses

· Oversee Vacancy Claims and ensure they are submitted monthly to Compliance Manager, and then to MFHA once approved

· Increase profit by driving sales, conducting specials, and implementing improvements at sites as needed

· Conduct job interviews, and hire qualified candidates based on Core Values

· Shop competition and employees quarterly to evaluate for increases

· Enter and approve ACH payments monthly

· Prepare and analyze weekly vacancy reports for ownership

· Evaluate risk management and prepare emergency response direction in the event of a crisis/emergency or insurance claim

· Provide strong people and organizational skills

· Travel to sites in MN and Iowa as needed

· Monitor Capital Improvement Projects

· Work with Maintenance Manager on seeking bids when needed for upcoming Cap Ex Projects

· Monitor and review all time off requests and verify accuracy

· Execute performance reviews for staff; including probationary period as well as annual reviews

· Ensure yearend CRP’s are executed properly and mailed out timely

· Send letters to tenants who leave owing balances

· Submit all past due balances to the rent recovery vendor for recapture of owed balances

Working with Internal and External Customers

· Provide ongoing management and resolution needs for resident conflict

· Provide guidance on issues including financials, budgeting, human resources, marketing, compliance and maintenance

· Review and execute OCAF rent increases yearly for all affordable properties

· Maintain positive working relationships with SMRLS, HUD, MFHA, and all other state agencies and contractors

· Comply with all Fair Housing Laws with regards to affordable housing

· Execute all grievance hearings when affordable housing tenants are terminated for cause

· Attend all weekly meetings with ownership to provide updates on each site

· Review, analyze, interpret, and summarize financials, occupancy and all other required reporting monthly

· Implement Marketing Strategies as needed to meet occupancy goals

· Execute and enforce policies and procedures throughout the Property Management Division

· Participate in rent grievance hearings as they arise

· Work with accounting group on Yardi issues and questions as the arise

· Provide necessary reporting and other required information for new loans and refinance opportunities and make changes as office staff expands

· Other Duties as Assigned

Inspections Oversight

· Follow all required processes and procedures to prepare for yearly MOR’s and maintain above Satisfactory ratings

· Monitor and prepare for REAC inspections to ensure scores of 90% or higher are achieved

· Schedule and prepare for all fire inspections for site as needed with Maintenance Manager

· Inspect and provide oversight for any property damage or insurance claims that occur on site

Requirements

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