Description

Position Summary

The Receptionist for Reflections must be a self-motivated person to perform front office functions and assist in billing. The primary responsibilities include but are not limited to answering phones, scheduling patients, verifying insurance coverage, obtaining precertification for procedure/special test, collection and documentation of payments. Will be able to work without constant oversight and has the ability to multitask in a changing environment subsequent to the number of patients at any one time. Will maintain the mission and core values set forth by Natchitoches Regional Medical Center.

Primary Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the primary responsibilities.

1. Cordially greets and receives clients, ascertain their needs and appropriately direct visitors and callers.

2. Performs a variety of clerical duties including typing and scanning to help maintain efficient operations.

3. Schedules appointments.

4. Makes referrals per direction of providers.

5. Provide appropriate answers of numerous phone calls, or direct caller to the proper place.

6. Obtain client payments, verification or patient eligibility, and records all pertinent insurance information.

7. Retrieve and record daily patient activity for each client visit to prepare for proper billing.

8. Registers patients into Meditech or other applicable system if send out labs or x-rays/procedures are needed.

9. Prioritizes patients according to needs.

10. Maintains inventory and orders clerical supplies as needed.

11. Attends staff meetings and in-services.

12. Participates in emergency and disaster drills and situations.

13. Participates in performance improvement projects.

14. Performs additional miscellaneous duties as deemed appropriate and when assigned by supervisor.

15. Assist with Prior Authorizations for medications needed by insurance companies.

16. Sending necessary documentations to referral sources for the continuity of care. 

Competencies

1. Ability to read, write, speak, understand, and communicate effectively in English (other languages desirable)

2. Ability to concentrate when there are numerous interruptions.

3. Knowledge of basic computer operation.

4. Ability to use appropriate discretion in handling confidential material and information.

5. Good telephone techniques.

6. Ability to deal with public in a tactful manner.

7. Good physical and mental health, ability to assist with heavy lifting and capable of working under pressure.

8. Ability to perform detailed assignments, work accurately, follow directions and assesses priorities.

9. Good research, analytical, and problem solving.

Supervisory Responsibility

None.

Requirements

Required Education and Experience

1. High school diploma or equivalent.

Preferred Education and Experience

1. Vocational training in office procedures preferred.

2. Medical Assistant Certification preferred.

3. One year office experience preferred.

4. Six months medical business office experience preferred.

5. Knowledge of medical terminology preferred.