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7 Concierge (Full Time Year Round) Jobs in Nantucket, MA

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The Nantucket Hotel & Resort
Nantucket, MA | Full Time
$32k-42k (estimate)
3 Months Ago
WESTMOOR CLUB MANAGEMENT LLC
Nantucket, MA | Full Time
$34k-43k (estimate)
1 Week Ago
WESTMOOR CLUB MANAGEMENT LLC
Nantucket, MA | Full Time
$34k-44k (estimate)
7 Days Ago
WESTMOOR CLUB MANAGEMENT LLC
Nantucket, MA | Full Time
$38k-51k (estimate)
3 Days Ago
ThrIVe IVs and Aesthetics
Nantucket, MA | Contractor | Part Time | Other
$74k-93k (estimate)
4 Days Ago
White Elephant Resorts
Nantucket, MA | Full Time
$34k-44k (estimate)
1 Week Ago
WESTMOOR CLUB MANAGEMENT LLC
Nantucket, MA | Other
$33k-43k (estimate)
11 Months Ago
Concierge (Full Time Year Round)
$32k-42k (estimate)
Full Time 3 Months Ago
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The Nantucket Hotel & Resort is Hiring a Concierge (Full Time Year Round) Near Nantucket, MA

Overview

The ideal candidate should be personable, very familiar with the island, mature, responsible, well organized, detail oriented. Prior hotel experience is not required but would be helpful. The ideal candidate should have strong Microsoft Office skills including: Word, PowerPoint, Excel. Familiarity with PMS Systems and/or graphic design software a plus but not required.

Role

  • The Concierge plays a key role in the resort’s ability to achieve the highest possible levels of guest satisfaction with free range to make informed decisions for our guests ensuring a world-class experience.
  • The Concierge assists guests in taking advantage of on-property amenities and activities as well as with their off-property itineraries by designing and coordinating the creative pieces used to clearly outline our hotel, restaurant, and club offerings.
  • Initiates pre-calls with arriving guests ensuring that they are fully versed in our services.

Responsibilities

Responsibilities

  • Responsible for all Concierge duties including but not limited to; Restaurant reservations, golf tee times, recreational boating, fishing, site seeing tours, lighthouse tours, and the most extensive possible list of other island activities that guests will typically want to experience.
  • Proactively paying special attention to VIP guests creating itineraries for their stays and building loyalty to our brand.
  • Tracking and maintaining accurate records and confirmations for such bookings.
  • Actively sells Breeze to all guests during pre-call, on arrival, and during all interactions.
  • Maintains all lobby, elevator, and porch signage.
  • Supports all departments in the initiation of on-boarding new hire documents and the filing and maintenance of our employee files.
  • Works with F&B Director on reservations for all special events, holiday meals, and festivals.
  • Exhibiting a professional demeanor at all times including maintaining a position of customer advocacy and conducting yourself professionally with resort staff.
  • Understanding that we are a small, seasonal business, the management team is often called upon to assist in areas that may not fall within the normally defined areas of this specific position. We expect that the management team members understand this and we work together as a team to achieve company goals.

Specific roles and responsibilities - Daily

  • Update electronic transportation log with future guest arrival information
  • Send e-blasts to arriving guests alerting them to operational changes (with an advanced warning for guests to make alternative plans)
  • Call all guests between 1-7 days before arrival to answer all their questions, sell amenities, obtain arrival info, clarify missing or contradictory reservation info, etc
  • Assure that all lobby, porch, and elevator signage is accurate
  • Pay attention to lobby traffic - if busy come out to the lobby to see if we can assist in any way
  • Keep whale filled with treats for guests (and staff) - mindful of costs
  • Review concierge book each morning for relevant notes on arriving guests and/or events - check off all "to do" tasks as they are completed
  • Engage guests as they pass the desk or enter the library area - offer proactive assistance - don’t wait for them to ask for help
  • Assist all guests with a plan for the day/week/visit
  • Assist guests with any reservations or tour/service booking (out of the hotel) - send all massage requests to club desk for booking
  • Assist all guests and callers with amenity / retail orders - bill properly and alert all relevant departments
  • Be sure all amenities are delivered before departing for the day
  • Partner with the GSM on verbally communicating all operational changes/VIPs etc. that impact guest experiences

As needed:

  • Send out eblasts to arriving guests with any operational changes or issues
  • Review menu books to assure we have current menus
  • Check DVD cases to be sure all are in right case and on the correct shelf - wind clock, maintain library and games, organize bookshelves in the library
  • Refill/reorganize island activity rack card chest
  • Re-print open restaurant list each week, maps, etc.
  • Reorder: nametags, coupons for - Affordable rental, tower climb, NRTA, hotel stationery, hotel note cards, send to Poets when Jamie is low to be re-printed

Qualifications

  • Excellent time management and multi-tasking skills
  • Excellent communications skills
  • Warm and Friendly personality with a can-do attitude (in person and over the phone)
  • Excellent Microsoft Office skills (including: Word, PowerPoint, Excel)
  • Some graphic design skills
  • Very detailed oriented and proactive
  • Must be able to work some weekends and holidays
  • Works well under pressure while maintaining a warm and friendly demeanor

Job Summary

JOB TYPE

Full Time

SALARY

$32k-42k (estimate)

POST DATE

12/03/2022

EXPIRATION DATE

07/23/2024

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The job skills required for Concierge (Full Time Year Round) include Transportation, Microsoft Office, Futures, Communication Skills, Time Management, PowerPoint, etc. Having related job skills and expertise will give you an advantage when applying to be a Concierge (Full Time Year Round). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Concierge (Full Time Year Round). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Concierge (Full Time Year Round) positions, which can be used as a reference in future career path planning. As a Concierge (Full Time Year Round), it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Concierge (Full Time Year Round). You can explore the career advancement for a Concierge (Full Time Year Round) below and select your interested title to get hiring information.

If you are interested in becoming a Concierge, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Concierge for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Concierge job description and responsibilities

The role of personal concierge comprises various tasks like paying household bills, housekeeping, organizing events, making reservations at the hotels and restaurants, moving stuff through relocation, etc.

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Other roles and duties of a corporate concierge are to provide personal assistance, social activities, dinner reservation, buying tickets, and making deals with clients.

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A concierge acts as a local expert for guests at hotels.

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Concierges provide excellent customer service to all hotel guests throughout their stay.

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Concierges use customer service skills to anticipate and meet guests’ needs.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Concierge jobs

Concierge should reflect a familiarity with how businesses operate.

02/18/2022: Santa Cruz, CA

Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet.

01/10/2022: Saint Petersburg, FL

A great Concierge doesn’t care how much money they have or how they look, they provide the same quality of service to all their guests.

02/02/2022: Stamford, CT

A great Concierge will tailor every aspect of their guest’s or client’s request down to the last detail.

12/12/2021: Detroit, MI

A concierge should also have extensive knowledge about the local area, perhaps even building relationships with managers at top restaurants so they can secure hard-to-get reservations.

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Step 3: View the best colleges and universities for Concierge.

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