About Mynd:

Mynd Management is a full-service, tech-enabled property management and real estate investment company serving the single-family rental (SFR) housing sector. Headquartered in Oakland, Calif., Mynd was named the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times in 2020. Mynd efficiently manages rental homes for property owners, provides digital leasing services for renters, and offers quality housing to residents in 19 metros nationwide. Mynd’s industry-leading services and features such as 3D tours, virtual leasing, online rent collection, and weekly disbursements provide an unparalleled rental living experience and maximize net operating income for owners. Mynd has a mission to create happy homes and healthy investments.

We’re always on the lookout for top talent. Mynd is not only made up of real estate professionals but also skilled individuals across a wide variety of industries — there is no ideal employee profile other than having a passion for active problem-solving and an impeccable work ethic. We seek those ready to hit the ground running, and those who want to join a team driven by data and by great customer experience. Join us!

About the Role:

The primary duties of this position is to manage a high volume of inquiries from applicants interested in leasing a residential home, assist the sales team, do continuous follow up and assist with the application and move in process. Additional duties will include collecting and aggregating documentation during the application process, populating standard lease forms, and ensuring a smooth and complete move in experience for the residents. Must be able to utilize phone, email, SMS and phone for customer support.

Responsibilities

• Follow up with prospects by email, phone, and SMS
• Schedule showings for applicants
• Collect and aggregate documentation necessary for rental application screening
• Populate form leases with approved terms and disseminate electronically for execution
• Develop strong knowledge of available inventory
• Train team members
• Track leasing metrics

Qualifications:

• 2 years of experience in Property Management or related field (i.e. hospitality, real estate)
• 2 years experience in a customer service position
• Experience managing others, preferred 
• Ability to prioritize and take initiative 
• Phenomenal communication skills, both written and verbal
• High Attention to detail
• Tech savvy with an ability to use Google Suite and Microsoft Suite products 

Any offer of employment is conditioned upon the successful completion of a background investigation.

Covid-19:

Mynd is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, owners, residents and communities. The health and safety of our employees and contractors around the world continues to be our top priority as we face the challenges associated with COVID-19. Leaders across Mynd meet regularly to consider the evolving situation and are doing all we can to keep our teams healthy.

At Mynd, we encourage all of our team members to: 

• Be Myndful
• Always Be Entrepreneurial 
• Earn Trust
• Play Team First
• Be an ‘A’ Player
• Think Like An Investor 

Diversity:

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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