Introduction to MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. Job Summary The IT Support Technician, Tier 1 for MyEyeDr. works as a part of an associate support team within the IT Department. They are responsible for providing remote and occasional on-site technical support for a multiunit optometry company based in Vienna, VA, with offices throughout the continental U.S. The IT Support Technician possesses exceptional problem-solving abilities, effective written and oral communication skills, and is capable of promptly resolving technical concerns of all associates. Overall, the IT Technician contributes to the technological efficiency of operations within the company. Essential Duties and Responsibilities Install and configure Desktop/Laptop PCs and peripherals such as printers and USB connected devices. Support mobile devices such as iOS (iPhone and iPads) and Android (mobile phones). Troubleshoot hardware and network connectivity issues at a fundamental level. Provisioning of hardware device remotely. Collect, provide, and maintain detailed records in service requests regarding actions taken to resolve. Escalate service requested to higher-level Support Technicians in a timely manner when needed. Communicate with all types of associates and exhibit exceptional patience. Work with vendors to ensure associate resources are available. Train Associates as needed on how to access company digital services and resources. Provide leadership with feedback regarding high-interest areas of concern for associates and frequently encountered challenges. Work Experience · 3 Years minimum of training or adult-learning experience in an enterprise helpdesk or computer support environment. Education · No formal educational requirement beyond HS diploma. An Associate or Bachelor’s degree in a computer related field is preferred. Credentials · None required. Desktop training certification from Microsoft (MCDST or MCITP), CompTIA A , HDI-DST) is preferred. Job Skills, Knowledge, Abilities Familiarity with the support portal software application and how to triage the incoming service requests among the support team. Demonstrated expertise in Windows PC hardware and software. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve moderately complex technical issues. Demonstrated ability to work with a high degree of attention to details. Ability to multi-task, set priorities and ensure that all tickets are resolved promptly. Success working within an office environment, collaborative working with a broad spectrum of internal customers. Proficiency in English. Excellent communication skills. Customer-oriented and cool-tempered. Working Conditions · Must be able to travel 5%. · Monday – Saturday availability is required. · Ability to lift at least 50 pounds. · Stooping, bending and lifting involved in this position. · Access information using a computer. · Effectively communicate with others. · Regular, dependable attendance and punctuality are essential. MyEyeDr. is an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.