26 Manager of Quality Assurance Jobs in San Francisco, CA
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MURSION is Hiring a Remote Manager of Quality Assurance
Position Overview: We seek a Manager of Quality Assurance (QA) to join our team. The ideal candidate will have a background in coordination or performance management with some customer service experience. Our Manager of Quality Assurance will have a front-row seat to Mursion sessions, reviewing our interactive simulations to ensure our end users experience a consistent level of quality. The core functions of this job will be process development and management, data analysis and reporting, communicating feedback to our community of Simulation Specialists, and maintaining a system of quality and reliability in our service delivery. This person should also be analytical and creative, an excellent communicator with a strong desire to help others, a strong collaborator, and a lover of organization.
This is an FT, salaried, and fully remote position reporting to the Director of Simulations. The compensation package is an $80-115K base salary, discretionary company bonus, and benefits package based on applied experience, geographic location, and other factors identified by the hiring committee.
Responsibilities:
- In partnership with leadership, develop and implement Standard Operating Procedures (SOP) that are scalable over time.
- Lead a small, remote team of QA Evaluators to ensure all QA review is executed in a manner that is consistent with Standard Operating Procedures, on time and budget, and aligned with Simulation Specialists' competencies.
- Use data from various sources to report outcomes regularly, and identify trends and opportunities for continuous improvement activities.
- Partner with the Manager of Training to formulate strategies that ensure consistent quality of sessions
- Motivate, coach, and correct Mursion's delivery professionals to ensure that standards are met.
- Partner with the Training and Product Teams to respond to quality issues
- Develop a communication plan for Mursion's QA processes for internal and external audiences
Qualifications:
- 5 years of experience leading coordination and project management
- Experienced in collecting and analyzing data to generate insights
- Excellent communication skills.
- Experience managing diverse, remote teams
- Cultural and language expertise (particularly: Spanish, Mandarin, Tagalog) is a plus.
- 3 years of experience using technology to develop processes and procedures and accomplish objectives.
- A desire to help others achieve their best.
- Willingness to assist other departments in developing solutions and metrics.
- Nice-to-have experience working in one of the following industries: Customer Service, Professional Services, or Entertainment
Core Competencies
- Adapts to New Situations
- Builds an Inclusive Culture
- Delivers High Impact Work
- Demonstrates a Growth Mindset
- Demonstrates Technical Aptitude
Job Summary
Full Time
IT Outsourcing & Consulting
$133k-166k (estimate)
11/04/2022
01/26/2023
mursion.com
SAN FRANCISCO, CA
50 - 100
2015
MARK ATKINSON
$10M - $50M
Software & Cloud Computing
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About Mursion
Mursion is the virtual reality environment where professionals practice and master the complex interpersonal skills necessary to be effective in high-stakes professions. Used by a wide range of innovative organizations in healthcare, education, hospitality, finance, and other corporate sectors, Mursion delivers customized virtual reality simulations that recreate the most demanding interpersonal challenges that professionals confront on the job every day. Mursions virtual reality platform: - Uses a combination of artificial intelligence and live actors to deliver powerful and personalized simu...lations. - Provides a wide range of immersive and authentic workplace environments in which to simulate challenging interpersonal on-the-job exchanges. - Forces learners to take risks from which they can learn how to improve their day-to-day performance. While the media has focused on virtual reality as a tool for gaming and other forms of entertainment, virtual reality simulations are on the verge of revolutionizing professional training. Simulated virtual reality role plays offer: - An engaging, efficient, and safe way to learn by doing - Practical experiences to integrate new skills into daily routines - A window into the performance abilities of key staff in global organizations - Easy-to-capture analytics that can inform future training plans Whether a professional needs to practice a challenging interpersonal skill, or is ready to demonstrate his or her mastery of that skill in an authentic form of performance assessment, Mursion is the platform to simulate real- world human interactions that can make or break careers. To learn more about Mursion, please visit our website: www.mursion.com
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The job skills required for Manager of Quality Assurance include Quality Assurance, Leadership, Continuous Improvement, Project Management, Coordination, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Manager of Quality Assurance. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager of Quality Assurance. Select any job title you are interested in and start to search job requirements.
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