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2 Service Coordinator Jobs in Lancaster, NY

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Munck Cranes
Lancaster, NY | Full Time
$68k-87k (estimate)
6 Months Ago
Motivair Corporation
Lancaster, NY | Full Time
$36k-46k (estimate)
1 Week Ago
Service Coordinator
Munck Cranes Lancaster, NY
$68k-87k (estimate)
Full Time | Durable Manufacturing 6 Months Ago
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Munck Cranes is Hiring a Service Coordinator Near Lancaster, NY

Now Hiring: Service Coordinator

About Us:

Munck Cranes USA Inc. (MCU) is an American manufacturing and service company. We manufacture and service all sizes and capacities of overhead bridge cranes, full or semi gantries, under hook attachments, wire rope hoists, transfer carts, chain hoists, and more.

About You:

We are looking for an experienced Service Coordinator/Planner to join our dynamic team. If you have prior experience working in the crane or heavy equipment industry, a passion for delivering exceptional customer service, and want to join a close-knit team that is passionate about providing custom equipment and custom solutions, this may be the perfect role for you.

What We Offer:

  • A highly competitive compensation package with annual wage reviews
  • A comprehensive benefits package and 401K Program
  • A supportive team and continuous improvement environment where all ideas are explored
  • Opportunities for continued training, growth, and advancement

Duties/Responsibilities

  • Act as a primary point of contact for all customers.
  • Manage incoming calls and email correspondence.
  • Input work orders as required following the dispatch process.
  • Schedule work to technicians utilizing Munck standard scheduling and dispatch procedures to maximize efficiency
  • Ensure work is completed in a timely fashion and technicians have completed all standard field service documentation.
  • Ensure all required information for further service, estimating and parts ordering, is accurate and received while technician is on-site.
  • Prepare and provide customer estimates.
  • Proactively schedule routine inspections and preventative maintenance services with customers while accurately maintaining status records
  • Maintain parts inventory and replenish as necessary.
  • Work cooperatively with service technicians, resolving client issues and customer challenges
  • Maintain a encourage Munck's safety culture where unsafe acts are not tolerated, and employees and management have a common goal of zero injuries.
  • Various administrative and other duties as required.

Required Knowledge, Skills and Abilities:

  • Minimum 2-3 years of scheduling/dispatching experience, preferably in the crane or heavy equipment industry
  • College or University diploma in Supply Chain Management, or Business Administration would be considered an asset
  • Demonstration of excellent communication and interpersonal skills
  • Possess excellent organizational and multitasking skills, supported by good administrative and document control skills
  • Superior verbal and written communication skills 
  • Detail oriented with the ability to stay on task, schedule, and work with a sense of urgency
  • Strong computer and administrative skills

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$68k-87k (estimate)

POST DATE

09/02/2022

EXPIRATION DATE

03/14/2024

HEADQUARTERS

STONEY CREEK, ONTARIO

SIZE

25 - 50

FOUNDED

1983

CEO

MICHAEL MIKODA

REVENUE

<$5M

INDUSTRY

Durable Manufacturing

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The job skills required for Service Coordinator include Customer Service, Scheduling, Written Communication, Multitasking, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Coordinator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Coordinator positions, which can be used as a reference in future career path planning. As a Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Coordinator. You can explore the career advancement for a Service Coordinator below and select your interested title to get hiring information.

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If you are interested in becoming a Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Coordinator job description and responsibilities

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Coordinator jobs

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Step 3: View the best colleges and universities for Service Coordinator.

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