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Service Writer

San Bernardino, CA | Full Time
14 Days Ago

Job Description

Overview

Multiquip is one of the largest, diversified manufacturers and suppliers of excellent quality products. Multiquip’s comprehensive product portfolio includes light to medium construction equipment, power generators, and lighting.

 

Join our team as a Service Writer!

 

We are looking for a dedicated individual to join our service team. The Service Writer is responsible for providing service related support for Multiquip equipment (Generators, Concrete pumps, Welders, Trowels, etc). Responsibilities include inspecting equipment, communicating and scheduling customer equipment repairs. The Service Writer serves as the main point of contact between Multiquip Service Plus and the customer in coordinating equipment repairs in the shop. Communications with customers will occur via phone, electronically and in person.

 

Responsibilities

  • Greet customers with a professional appearance and demonstrate excellent communication skills.
  • Handles incoming inquiries related to Service Plus equipment repairs.
  • Ascertains equipment issues by listening to customer, taking notes and inspecting equipment.
  • Create quotes, update work orders and close invoices, via hand written and electronically.
  • Works closely with Service Administrator to review and translate inspection reports, quotes and invoices.
  • Communicates, organizes, schedules, reviews and translates repair write ups with service technicians.
  • Supports shop and field job flow by processing estimates, scheduling field Preventive Maintenance Techs and monitoring parts inventory to ensure job productions.
  • Order supplies and maintains inventory to ensure availability of items required to complete jobs.
  • Track repairs and keeps customers up to date throughout the repair process, checks work progress throughout the day.
  • Inspects repaired equipment and ensures repairs are completed to customer satisfaction.
  • Accountable for meeting shop labor rates and quality of repairs. Reports inaccurate labor rates and situations when rates will not be met to manager/supervisor.
  • Maintains hazmat and waste services (oil, fuel, anti-freeze, etc.) for shop and service trucks.
  • Open and Close shop as needed.
  • Assist and back up Service Administrator.
  • Maintains accurate information to enable prompt answers to customer inquiries.
  • Initiates appropriate telephone follow up to ensure complete customer satisfaction.
  • Participates in developing and implementing improved departmental procedures and methods.
  • Provides a pleasant and positive attitude with customers and co-workers.
  • Assist in equipment movement and staging to increase shop production, via cart, dolly, and forklift operation.
  • Provide technicians with technical info related to jobs to increase shop productivity by sourcing from parts depts., tech support and field service departments.
  • Assist with training and processes to other MQ locations.
  • Travel to outside location may be required for training and backup support. 
  • Performs other duties that may be assigned.

Qualifications

  • High school diploma or equivalent; 3-5 years previous experience as a service writer.
  • Knowledge of construction and power equipment, engines mechanics and electronics.
  • Outstanding listening, written, and verbal communication skills.
  • Computer literate: Microsoft Windows 10, SharePoint, OneNote, Office (Outlook, Word and Excel primarily).
  • Knowledge of SAP software desired.
  • Strong interpersonal skills to interact professionally with customers, vendors, and staff.
  • Excellent communication, customer service, telephone, and problem solving skills.
  • Pleasant and positive attitude.
  • Forklift operation
  • Spanish speaking is a plus but not required.
  • Ability to work independently and multi-task.
  • Ability to interpret and understand a variety of mechanical/ electrical diagrams and functionality

    Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.

     

    Employment is subject to pre-employment physical, drug-screening and background investigation.  E-Verify (www.dhs.gov/E-Verify) is used to verify a candidates’ legal right to work in the U.S.

     

    Multiquip Inc. is proud to be an Equal Opportunity Employer.  All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.

     

     

    The information available below link is provided in good faith to comply with the Machine-Readable Files (MRF) provision of the Transparency in Coverage Final Rule (TCFR). These files are extensive collections of data to be ingested and read by machines and are not intended for member use. 

     

    Access files: https://web.healthsparq.com/healthsparq/public/#/one/insurerCode=BSCA_I&brandCode=BSCA/machine-readable-transparency-in-coverage

     

    To learn more about the TCFR and the MRF provision, refer to this Centers for Medicare & Medicaid Services page.

Company Overview

  • Website multiquip.com
  • Headquarters BOISE, ID
  • Size 200 - 500
  • Founded 1973
  • Type
  • CEO DARRELL JANSEN
  • Revenue $200M - $500M
  • Industry Retail & Wholesale
  • About multiquip inc.
  • Multiquip is a diverse manufacturer and supplier of world class industrial solutions. We are committed to producing high quality, reliable products and exceptional customer service. Founded in 1973, Multiquip has grown to become of the largest, most diversified manufacturers and suppliers of world class products and solutions for the construction, industrial, telecom, government, military/aerospace, municipalities/federal, entertainment, and oil/gas exploration markets. Multiquip's comprehensive product portfolio encompasses light to medium construction equipment, power generators and lighting ... equipment. With distribution partners in Asia, United Kingdom, Latin America and Europe, Multiquip has worldwide reach. We distribute products to more than 70 countries throughout thousands of authorized distribution partners. More

Skills for Service Writer

The job skills required for Service Writer include Scheduling, Listening, Customer Communications, Problem Solving, Verbal Communication etc. Having related job skills and expertise will give you an advantage when applying to be a Service Writer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Writer. Select any job title you are interested in and start to search job requirements.

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Career Path for Service Writer

The following is the career advancement route for Service Writer positions, which can be used as a reference in future career path planning. As a Service Writer, it can be promoted into senior positions as a Returns Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Writer. You can explore the career advancement for a Service Writer below and select your interested title to get hiring information.