Overview

It’s not Business, it’s Personal

Multiquip is one of the largest, diversified manufacturers and suppliers of excellent quality products. Multiquip’s comprehensive product portfolio includes light to medium construction equipment, power generators, and lighting.

Join our team! 

We are looking for a dedicated individual to join our service team. The Service Writer is responsible for providing customer and technicians support at MQ Service Plus locations. Responsibilities include checking in equipment, processing all internal records related to repair work, parts inventory and received, communicating and scheduling customer equipment repairs, drop-off and pick-up. The Service Writer serves as the main point of contact between Multiquip Service Plus office and the customer in coordinating equipment repairs in the shop. Communications with customers will occur via phone, electronically and in person.

Responsibilities

Essential Duties and Responsibilities:

• Receive customers with a professional appearance and demonstrate excellent communication skills.
• Handles incoming inquiries related to Service Plus equipment repairs.
• Ascertains equipment issues by listening to customer, taking notes and inspecting equipment.
• Creates check-in sheets, quotes, update work orders and close invoices, via hand written and electronically.
• Works closely with Service Manger to review and translate inspection reports, quotes and invoices.
• Communicates, organizes, schedules, reviews and translates repair write ups with service technicians.
• Supports shop and field job flow by processing estimates, scheduling field Preventive Maintenance Techs and monitoring parts inventory to ensure job productions.
• Order supplies and maintains inventory levels to ensure availability of items required to complete jobs.
• Track repairs and keeps customers up to date throughout the repair process.
• Closely follows up on parts availability and updates management team on extended delays.
• Accountable for meeting shop labor rates and quality of repairs. Reports inaccurate labor rates and situations when rates will not be met to manager/supervisor.
• Assists in maintaining hazmat and waste services (oil, fuel, anti-freeze, etc.) for shop and service trucks.
• Open and Close shop as needed.
• Assist and back up Service Administrator.
• Maintains accurate information to enable prompt answers to customer inquiries.
• Participates in developing and implementing improved departmental procedures and methods.
• Assist in equipment movement and staging to increase shop production, via cart, dolly, and forklift operation.
• Provide technicians with technical info related to jobs to increase shop productivity by sourcing from parts depts., tech support and field service departments.
• Assist with training and processes to other MQ locations on Service Plus processes.
• Travel to outside location may be required for training and backup support. 
• Check and process RMA’s that have been returned to the warehouse to expedite resolution.
• Assist in shop parts warehouse inventory and field service transfers
• Performs other duties that may be assigned.
• Uses Microsoft office programs and internal programs efficiently, Field Aware, SAP, Zcost, MI System, Etc.

Qualifications

Education and/or Work Experience Requirements:

• General knowledge of construction and power equipment, to include basic engines mechanics and electronics.
• High school diploma or equivalent; 3-5 years previous experience as a service writer.
• Outstanding listening, written, and verbal communication skills.
• Computer literate: Microsoft Windows 10, SharePoint, OneNote, Office (Outlook, Word and Excel primarily).
• Knowledge of SAP software desired.
• Strong interpersonal skills to interact professionally with customers, vendors, and staff.
• Excellent communication, customer service, telephone, and problem-solving skills.

• Pleasant and positive attitude.
• Forklift operation

• Spanish speaking is a plus but not required.
• Ability to work independently and multi-task.
• Ability to interpret and understand a variety of mechanical/electrical diagrams and functionality.
• Basic computer knowledge; Must have the ability to accurately and proficiently enter information into computer systems including various Microsoft Office applications, SAP, and SysAid Helpdesk.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit/stand/walk, move in and out of trucks, assist with loading equipment, some lifting; answer phones – talking/hearing – read/write – type on computer.

Compensation and Benefits

• Base pay range of $24.00-$29.00/hr discretionary annual bonus
• Start at 4 weeks of Paid Time Off (PTO) per year
• 11 Paid Holidays
• Volunteer Time Off 
• Affordable Medical Plans; HMO & PPO plan options
• Vision & Dental plans (including orthodontic coverage)
• Company paid Life, AD&D, and long-term disability Insurance
• 401(k) plan including discretionary Company Match
• Tuition Reimbursement up to $5,250 a year
• MetLife Hyatt Legal plans
• Employee Assistance Program

Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.

Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify (www.dhs.gov/E-Verify) is used to verify a candidates’ legal right to work in the U.S.

Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.

The information available below link is provided in good faith to comply with the Machine-Readable Files (MRF) provision of the Transparency in Coverage Final Rule (TCFR). These files are extensive collections of data to be ingested and read by machines and are not intended for member use. 

Access files: https://web.healthsparq.com/healthsparq/public/#/one/insurerCode=BSCA_I&brandCode=BSCA/machine-readable-transparency-in-coverage

To learn more about the TCFR and the MRF provision, refer to this Centers for Medicare & Medicaid Services page.

Data Privacy and Collection Notice (multiquip.com)