Who We Are and Our Mission: MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce. Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020) What Will Your Job Look Like? The Program Director works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services. The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements. What You’ll Do: Provide leadership and management of direct and non-direct reports Ensure business outcomes and contract goals are defined and met Gain knowledge of and understand all aspects of the Client and the contract Maintain, understand, and effectively communicate Client expectations Educate the Client on MTM procedures Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM Track and maintain department budget in order to meet established financial goal Conduct quarterly Town Hall meetings with all levels of staff Monitor Client Satisfaction beyond statistical data Be available as Client’s key contact for any issues relating to the program Maintain a strong working relationship with key Client personnel Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints, and education Regularly hold and document satisfaction meetings with the Client Identify and manage stakeholders’ expectations during all phases of the contract Ensure regular interaction with internal departments Continuously plan for growth and issue resolution Keep abreast of changes to NET program rules, regulations, and policies Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals Provide development and career guidance to local staff Work across all departments to ensure the cost of transportation service delivery is within the budget Conduct and process disciplinary actions and terminations as needed What You’ll need: High School Diploma or G.E.D. At least 8 years of experience managing large, profitable operations teams in a multimillion contract ($60 million plus) environment, 10 years preferred Experience with contract implementation Experience establishing and managing all aspects of performance management Experience managing complex contracts with SLA’s and government compliance Experience managing a large team of both direct and indirect reports Experience managing employees at all levels of the organization Must possess a valid driver’s license Proficient in Microsoft Office Suite Even better if you have... Bachelor’s Degree, preferred Certified Project Management Professional or Associate Certification desired (PMI) preferred Experience working with Medicaid and/or State programs preferred Experience with Lean processes; Six Sigma Certification preferred Strong leadership, mentoring & coaching skills Strong conflict management skills Strong persuasion and negotiation skills Strong decision-making skills involving complex data Strong and effective communication skills Strong business and financial acumen Strong analytical and strategic planning skills Ability to build and manage a strong team Ability understand and communicate Company vision Ability to establish and maintain operational structure Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues Ability to maintain a high level of confidentiality Excellent interpersonal skills and the ability to work with a variety of people and job positions Excellent organizational skills with the ability to manage multiple concurrent projects Excellent problem solving skills with the ability to anticipate and resolve problems Knowledge of managed care, quality improvement, contracting High cognitive skills What’s in it for you: · Health and Life Insurance Plans · Dental and Vision Plans · 401(k) with a company match · Flexible Scheduling · Paid Time Off and Holiday Pay · Maternity/Paternity Leave · Birthday Holiday · Casual Dress Environment · Tuition Reimbursement · MTM Perks Discount Program · Milestone Anniversary One Month Sabbatical · Leadership Mentoring Opportunities Salary Range: Salary Min: $100,000 Salary Max: $120,000 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.