The Credentialing Coordinator is responsible for obtaining and verifying appropriate credentialing documentation for all necessary MTM and/or Ride Right stakeholders including, but not limited to: Drivers, Members, vehicles, and Transportation Providers. This is a critical function of our business and must be completed with a high level of accuracy. This is a work from home position. Ideal candidate would be local to St. Louis and would be able to attend meetings and trainings in our Lake St. Louis office. What Will Your Job Look Like? Accurately follow the credentialing protocols of Network and Client contracts Review credentialing documents and determine whether compliance standards have been met; escalate to Legal Department as necessary Ensure timely review of all documents Make educated approval decisions based on assessment results Lead calibration meetings in order to ensure compliance of stakeholders, nationwide Maintain adherence to MTM’s Service Agreements Maintain metrics related to credentialing activity Review the list of stakeholders that are currently not in compliance or those who are at-risk of becoming non-compliant and make appropriate determinations Audit to ensure stakeholder compliance and communicate any necessary updates Determine approval or rejection of stakeholder credentials Make process recommendations to Legal Department, in efforts to improve quality and process Audit contractual documents for accuracy and compliance Run sanction checks, as required All you need is... High School Diploma Previous customer service experience Experience with data entry Even better if you have... The ability to retain knowledge of various governmental and company requirements for transportation providers and their supporting staff Maintain confidentiality and professionalism during all Client, Provider, and Company interactions Ability to identify and respond to customer needs and circumstances Ability to make educated decisions Ability to acquire and maintain in-depth knowledge of department process and procedures Strong attention to detail Exemplary communications skills Must have the ability to handle multiple tasks and situations effectively Knowledge of Microsoft systems such as Outlook, Excel, Word Ability to maintain high level of confidentiality Regular attendance is required MTM Incentives Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Flexible Scheduling Paid Time Off and Holiday Pay Maternity/Paternity Leave Birthday Holiday Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Milestone Anniversary One Month Sabbatical Leadership Mentoring Opportunities Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture .