What Will Your Job Look Like? The Contact Center Agent is the frontline representative and image of Medical Transportation Management (MTM). The Contact Center Agent will handle a variety of tasks which will increase in complexity as the Contact Center Agent’s skills progress but will consist primarily of handling inbound calls from Members, Clients, and Facilities. SHIFTS: (3)-10:30 am-7:00 pm Off Sunday/Wednesday OR 10:30am-7:00 pm OFF Saturday/Sunday OR 10:30 am-7:00 pm Off Friday/Saturday (4)-11:30am-8:00 pm Off Saturday/Sunday OR 11:30 am-8:00 pm OFF Sunday/Thursday OR 11:30am-8:00 pm OFF Friday/Saturday What You’ll Do: Answer all incoming calls with approved scripting Be dependable, courteous, and like helping others Enter trip requests with accuracy Ability to navigate through multiple screens Proficient in online map systems Provide exceptional quality of service and assist all customers Answer all inquiry calls and research customer concerns Check eligibility for potential passengers and provide general information on services Stay current on all service policies, procedures, and training updates What You’ll need: High school diploma or G.E.D. A minimum of two (2) years customer service experience Type (alpha numeric) 33 words per minute Even better if you have... Six months of call center experience, preferred Bilingual (Spanish) a Plus Exceptional computer navigational skills Computer experience required, including the ability to learn new computer programs Knowledge of the geographical area Strong communication skills Demonstrated teamwork and exceptional problem-solving skills The culture and benefits of working for MTM: We cultivate and are committed to a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team. Together, we will push to achieve our vision of communities without barriers—for all races. Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Work From Home Opportunities Paid Time Off and Holiday Pay Maternity/Paternity Leave Birthday Holiday Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Milestone Anniversary One Month Sabbatical Leadership Mentoring Opportunities Salary Range: Salary Min: $13.50/HR Salary Max: $13.50/HR This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.