1 Service Center Manager Job in Eddystone, PA
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MRC Global is Hiring a Service Center Manager Near Eddystone, PA
- Engage employees in understanding, ownership, and compliance with all safety guidelines; drive a rigorous approach to the identification and correction of hazards, evaluation of risks, and implementation of prevention and control measures;
- Ensure all required incident reporting is performed in a timely manner using appropriate process; Oversee the implementation of corrective measures arising from incident investigation and hazard reports;
- Prepare the branch budget and monitor expenditures to ensure compliance;
- Monitor work flows throughout the branch to ensure timely accomplishment of sales, service, warehouse and logistics duties;
- Ensure cycle count programs are executed according to plan;
- Lead employees to anticipate and solve problems and plan for workload changes;
- Motivate and challenge employees and encourage growth and development; Promote strengths; address weaknesses;
- Set clear expectations and measure results. Communicate consistently. Provide timely, candid feedback and hold people accountable;
- Identify and initiate or obtain training required for employee success in performing duties;
- Maintain confidential information pertaining to normal supervisory duties;
- Administer, communicate, and promote awareness and compliance with MRC policies, procedures and expectations to all employees, to include strict enforcement and compliance with DOT and SOX compliance guidelines;
- Develop annual branch business plans to ensure development of current business and the addition of new business;
- Control, perform or oversee inside and outside sales activities including customer service, purchasing, inventory control, shipping and receiving, or support to sales personnel;
- Research and develop information on new projects;
- Develop new business; utilize and partner with regional and corporate resources and sales teams to identify and drive growth in key markets;
- Tailor branch strategy to ensure alignment with National Accounts service, support, and strategic needs;
- Identify and implement solutions to customers’ needs;
- Develop and maintain standards of service that deliver unbeatable excellence;
- Communicate honestly and consistently to reaffirm MRC’s reputation for ethical and dependable partnership;
- Establish a friendly and effective working relationship with customers and internal partners through in-person visits, written and verbal correspondence, and other effective interpersonal skills;
- Keep management informed of the area’s performance; provide advice on those matters that are mutually pertinent;
- Manage confidential information appropriately, to include pricing and contract information, resale costs, and expense items;
- Carry out other duties within the scope, spirit, and purpose of the job.
- Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work;
- Any combination of four or more years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience;
- Demonstrated competence in the use of computers and software applications;
- Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others;
- Ability to effectively present information in one-on-one and small group situations;
- Willingness and ability to be on call as needed to provide 24-hour service to customers;
- Willingness and ability to travel within and outside branch service area, with occasional overnight stays;
- Valid Driver’s License with the ability to meet the MRC Global vehicle policy;
- Certification or ability to be certified to operate fork trucks, overhead cranes, and other heavy equipment:
- Must have the ability to provide documentation verifying legal work status;
- Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries;
- Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines.
Job Summary
Full Time
Wholesale
$101k-134k (estimate)
09/22/2022
06/19/2023
mrcglobal.com
KENEDY, TX
1,000 - 3,000
1921
Public
AL MANN
$1B - $3B
Wholesale
Related Companies
About MRC Global
MRC Global is a Texas-based company that manufactures and distributes stainless steel pipes, valves, and flanges to construction, and oil and gas sectors across the Globe.
The job skills required for Service Center Manager include Customer Service, Leadership, Logistics, Inventory Control, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Center Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Center Manager. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Service Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Center Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Center Manager job description and responsibilities
Assist with daily operations of the service center, including scheduling, processing of documents, and maintaining inventory of retail and company property
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Creative thinking, to be able to come up with new ideas to improve customer service standards.
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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
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They can schedule different training sessions for the call center staff that’ll help them bridge the skill gaps affecting current workflows.
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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Center Manager jobs
Must monitors department issues and client complaints.
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Provide excellent customer service and maintain open lines of communication with fellow Associates.
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A customer service manager should be able to provide technical training to any call center representative.
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Able to connect with customers faster and ensures a better call center experience.
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Excellent leadership, communication, sales, and customer service skills.
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Step 3: View the best colleges and universities for Service Center Manager.
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