Recent Searches

You haven't searched anything yet.

44 Call Center Agent Jobs in Baltimore, MD

SET JOB ALERT
Details...
MRA SYSTEMS LLC
Baltimore, MD | Full Time
$35k-44k (estimate)
7 Months Ago
Healthcare For the Homeless Inc
Baltimore, MD | Full Time
$33k-43k (estimate)
1 Day Ago
PROTOCALL COMMUNICATIONS
Baltimore, MD | Full Time
$39k-52k (estimate)
Just Posted
Johns Hopkins Healthcare
Baltimore, MD | Full Time
$37k-47k (estimate)
2 Weeks Ago
Beacon Hill Staffing Group
Baltimore, MD | Full Time
$40k-52k (estimate)
3 Weeks Ago
Atlas Restaurant Group
Baltimore, MD | Full Time
$40k-51k (estimate)
10 Months Ago
Healthcare For the Homeless Inc
Baltimore, MD | Full Time
$36k-46k (estimate)
2 Months Ago
Johnson Elite Orthodontics
Baltimore, MD | Other
$29k-37k (estimate)
5 Months Ago
Education Affiliates
Baltimore, MD | Part Time
$42k-53k (estimate)
0 Months Ago
ApexFocusGroup
Baltimore, MD | Part Time
$43k-55k (estimate)
1 Month Ago
FIS Global
Baltimore, MD | Full Time
$62k-86k (estimate)
Just Posted
MPS Lifeline LLC
Baltimore, MD | Other
$37k-48k (estimate)
1 Week Ago
Johns Hopkins Medicine
Baltimore, MD | Full Time
$40k-50k (estimate)
1 Week Ago
Baltimore Crisis Response, Inc
Baltimore, MD | Full Time
$86k-120k (estimate)
1 Week Ago
Automated Health Systems
Baltimore, MD | Full Time
$86k-120k (estimate)
2 Weeks Ago
Humana
Baltimore, MD | Full Time
$43k-55k (estimate)
3 Weeks Ago
Park West Health Systems Inc
Baltimore, MD | Full Time
$36k-45k (estimate)
1 Month Ago
My City Transportation
Baltimore, MD | Full Time
1 Month Ago
Education Affiliates
Baltimore, MD | Part Time
$44k-56k (estimate)
2 Months Ago
My City Transportation
Baltimore, MD | Full Time
$40k-52k (estimate)
2 Months Ago
MyCity Transportation - Baltimore, MD
Baltimore, MD | Full Time
$41k-53k (estimate)
3 Months Ago
Atlanta Career Consulting, LLC
Baltimore, MD | Part Time | Temporary | Full Time
$41k-53k (estimate)
3 Months Ago
Johns Hopkins Medicine
Baltimore, MD | Full Time
$39k-48k (estimate)
5 Months Ago
Education Affiliates
Baltimore, MD | Part Time
$32k-40k (estimate)
6 Months Ago
Senture
Baltimore, MD | Full Time
$38k-51k (estimate)
10 Months Ago
City of Baltimore, MD
Baltimore, MD | Full Time
$142k-183k (estimate)
3 Days Ago
Mayor and City Council of Baltimore
Baltimore, MD | Full Time
$143k-183k (estimate)
4 Days Ago
Johns Hopkins Medicine
Baltimore, MD | Full Time
$49k-59k (estimate)
1 Month Ago
NAACP
BALTIMORE, MD | Full Time
$65k-96k (estimate)
2 Months Ago
Call Center Agent
MRA SYSTEMS LLC Baltimore, MD
$35k-44k (estimate)
Full Time | Durable Manufacturing 7 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

MRA SYSTEMS LLC is Hiring a Call Center Agent Near Baltimore, MD

Description

About Us:

Middle River Aerostructure Systems is a world-leading manufacturer of thrust reversers (the braking system on a jet engine), engine nacelle components and specialized aerostructures. It supplies and supports these products for engine makers, airplane manufacturers and aircraft operators. Located on Maryland’s Chesapeake Bay near Baltimore, MRAS has a 1.7-million sq. ft. facility situated on 180 acres – where the company and its predecessors have designed, built and equipped civil and military aircraft for over 90 years. In 2019, MRAS was acquired by ST Engineering North America, the U.S. affiliate of Singapore-based ST Engineering – becoming a part of its global network of aerospace facilities and offices. With the ownership change, the company was renamed Middle River Aerostructure Systems.

Responsibilities:

  • 12/7/365 Operational Support provided by Contact Center Tier 1 support via ticketing, email and phone to internal and external aerospace customers in a timely manner.
  • Provides aircraft on ground (AOG) coverage.
  • Process customer requests for assignment to applicable subject matter experts.
  • Coordinate with Production Control for AOG parts orders.
  • Monitor phone lines and direct customer inquiries to the appropriate teams/departments.
  • Manage, maintain, and prioritize help desk cases effectively to assign second level issues to the proper support team member and departments when appropriate. This may include technical or logistics requests.
  • Complete various assignments centered around billing, system maintenance and account auditing.
  • Document, track and monitor technical issues to ensure timely resolution.
  • Provide timely follow-up to client issues to ensure contractual timeframes and guidelines are met.
  • Use appropriate business systems to track and resolve customer issues.
  • Communicates in a professional demeanor during all customer interactions to ensure high customer satisfaction standards are achieved.
  • Maintains current knowledge of relevant technology as assigned.
  • Maintain working knowledge of company products, services, rates and processes
  • Experience dealing a technical customer base.
  • Escalates unresolved and outstanding customer issues to the Contact Team Leader or Manager when appropriate.
  • Perform add/modify/delete of user profiles and accounts. This should only be handled at a higher level. –
  • Build strong customer relationships through regular client communication.

Requirements

  • 5 or more years of contact center or help desk experience in a technical/help desk environment.
  • Excellent written and verbal communication skills
  • Ability to work independently.
  • Excellent PC skills, experience using MS Office, MS Outlook and Excel
  • Must be able to work on weekends and 2nd shift as needed.

Preferred Qualifications:

  • Experience in Aerospace/Airline operations.

Acceptable candidates must provide one of the following certifications:

  • 2-yr technical / associate degree
  • Preference given for mechanical/ aerospace related study.

MRAS is an equal opportunity employer and service provider and does not discriminate on the basis of race, age, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value.

PM19

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$35k-44k (estimate)

POST DATE

08/31/2022

EXPIRATION DATE

12/05/2023

WEBSITE

mras-usa.com

HEADQUARTERS

BALTIMORE, MD

SIZE

500 - 1,000

FOUNDED

1929

TYPE

Private

CEO

FRANK DOUGHERTY

REVENUE

$200M - $500M

INDUSTRY

Durable Manufacturing

Related Companies
About MRA SYSTEMS LLC

MRA Systems manufactures and markets engine nacelle systems and thrust reversers for commercial and military aircraft applications.

Show more

MRA SYSTEMS LLC
Remote | Full Time
$78k-99k (estimate)
3 Months Ago
MRA SYSTEMS LLC
Full Time
$106k-129k (estimate)
5 Months Ago
MRA SYSTEMS LLC
Full Time
$72k-93k (estimate)
6 Months Ago

The job skills required for Call Center Agent include Customer Service, Scheduling, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.

For the skill of  Customer Service
Massage Envy
Full Time
$72k-96k (estimate)
Just Posted
For the skill of  Scheduling
Shore Home Construction, LLC
Full Time
$80k-108k (estimate)
Just Posted
For the skill of  Products and Services
HiEmployment
Full Time
$56k-72k (estimate)
3 Days Ago
Show more

The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.

FIS Global
Full Time
$62k-86k (estimate)
Just Posted
MPS Lifeline LLC
Remote | Other
$37k-48k (estimate)
1 Week Ago

If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Agent job description and responsibilities

Call center agents are at the frontline of providing solutions to customers’ problems.

02/14/2022: Killeen, TX

Call center agents need a cache of polite phrases to use when talking with customers.

01/08/2022: Syracuse, NY

Call center agents not only listen to customer complaints, but they also process requests.

03/10/2022: Wilmington, DE

Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.

01/23/2022: Danbury, CT

Manage difficult customer situations and transfer calls to appropriate persons when necessary.

01/22/2022: Altoona, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Agent jobs

A call center agent performs a number of functions that are more than just picking up calls.

12/21/2021: Riverside, CA

They are currently hiring for work at home call center agent positions.

01/13/2022: Indianapolis, IN

Learn to deal with angry customers.

02/07/2022: Oklahoma City, OK

Problem-Solving and Flexibility.

12/22/2021: Saint Paul, MN

Use a Calm Soothing Tone of Voice.

01/04/2022: Louisville, KY

Step 3: View the best colleges and universities for Call Center Agent.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
Show more