The Alliance moves health care forward by controlling costs, improving quality, and engaging individuals in their health. As a not-for-profit, employer-owned cooperative, we exist to help our members manage their health care dollars while positively impacting their employees’ health. 

The Account Executive is responsible for maintaining and growing an assigned book of business by understanding the changing needs of the current clients (employers) and connecting them with Alliance services of value to them. The role also builds productive relationships with brokers and TPAs and is the subject matter expert on marketplace alternatives in the assigned customer segment. The Account Executive helps The Alliance fulfill its mission by bringing meaningful voice of the customer (VOC) feedback into the organization in ways that can be used by other departments, like Marketing, Product Development, and Sales Operations. Growing revenue through additional products or additional covered employees, when it’s in the best interest of the employer, is also a key part of this critical role.

The Responsibilities 

• In collaboration with Manager of Account Services, create, execute, and track an account management plan for an assigned book of business that will meet or exceed the retention target. 

• Help develop and execute broker and TPA strategies to meet or exceed overall membership targets. 

• Interpret and effectively communicate Alliance data and reports to clients and brokers. Work with clients directly to understand their needs and identify relevant data insights, so they can make decisions and implement improvements based on the information.

• Gather insights and bring the Voice of the Customer back to The Alliance through established processes and informal sharing of learnings.

• Represent The Alliance and the brand in the marketplace at networking and professional events, trade shows, and presentations.

• Resolve day-to-day operational issues for accounts with the assistance of Sales Operations.

• Serve in a consultative capacity to help accounts understand data and insights on how best to optimize their health benefits offerings.

• Work collaboratively with other departments such as Marketing, Provider Contracting, Network Development, Data Analysis, Claims, Customer Service, Sales Operations, Accounting and more to fulfill account needs and resolve account problems.

• Proactively keep current on industry and competitive trends and developments and share knowledge with internal stakeholders. 

The Requirements: 

• Bachelor’s degree in business administration, marketing, or a related field and a minimum of three years experience in an account management role in health care, benefits, or insurance. Health benefit consultation and working knowledge of benefit plan design and self-funding a plus.

• Exceptional interpersonal skills, including active listening, customer service, problem solving, and consultative selling.

• Analytical skills with the ability to interpret and explain charts and graphs with detailed health information. This includes high-level numbers, percentages, and deeper analysis.

• Experience with Word, Excel, PowerPoint, and database management / CRM programs with the capability to learn other programs.

• Comfortable working in a fast-paced, collaborative, and diverse environment where creativity and resourcefulness is valued.

• Up to 30% statewide day travel with occasional overnight stays is required. 

• The ability to work in the United States without sponsorship required.

The Organization 

As a not-for-profit cooperative, The Alliance is employer-owned and remains a trusted, objective partner for employers and their brokers who seek improved access to high-quality healthcare. 

We’re Madison-based, but we work with 300 employers across the Midwest and contract with over 34,000 doctors and other health care providers in the region. Our goal is to help employers better manage their healthcare costs while remaining transparent and emphasizing value – creating healthier, more engaged workforces. 

The Alliance is celebrating over 30 years as a mission-driven and member-focused collective with experienced leadership and strong organizational departments backed by top talent. By joining The Alliance, you’ll become part of a passionate, collaborative, and supportive team: one that fosters meaningful connections and relationships with high levels of employee engagement and satisfaction. 

Our health plan is self-funded, which means we share the same interests and use the same tools that we offer our clients. We lead by example because when we take care of our employees, they take care of our clients (and their employees). 

We set our employees up for success, encouraging not only their professional advancement but also their personal growth. We offer a competitive compensation and benefits package, including health/dental/vision/life insurances, a generous Staff Incentive Bonus program, 401(k), plus annual continuing education and wellness benefits.

The Alliance is committed to Diversity, Equity, and Inclusion and is an Equal Opportunity Employer. 

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.