Daily planning, organizing, recruiting, executing and controlling all functions of the entire housekeeping Department and laundry. Responsible for directing, supervising and co-ordinating the activities of housekeeping department on a daily basis along with ensuring smooth operations to include rooms, public areas, laundry, and uniform/linen rooms. To maintain the highest standard of cleanliness, presentation and efficiency while achieving guests satisfaction.

Hotel Values:

This description of responsibilities is simply intended to provide basic guidance to outline a minimum standard of performance. 

The hotel values a LOU attitude, where an employee is encouraged to Lead, take Ownership, and deal with situations of all kinds with a sense of Urgency. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers and managers. The hotel believes in a culture where team members help each other, and work together in an environment where the most important task is providing exceptional service to guests, at all times. 

As a result, this is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job. 

Essential Functions: 

Primary duties include supervising the activities of supervisors, line staff, and others on a daily basis in order to ensure all work is completed on time and to standard.

Interview and select staff in event of open positions.

Design, provide, and coordinate On-The-Job-Training for subordinates to attain brand compliance.

Make routine daily rounds of the hotel at any time of the day performing random checks in all areas to ensure the expected hotel standard is set and continued. Immediately direct subordinates to correct issues found as needed. 

Develop and implement standard procedures for routine tasks to enable employees to develop consistent work habits.

Reviews, approves and analyzes housekeeping budget and justify funds requested on a regular basis. Maintain checkbook accounting as responsible person for budget. Develop future annual budget plans.

Establish inventory records and control of cleaning supplies, chemicals, and guest supplies, room/bathroom and F & B linens etc. in order to control expenses and minimize waste.

Involve employees in planning, effective use of "manpower" and guiding new methods, mechanical aids & products and to simplify Housekeeping work.

Check on all equipment of Housekeeping Department and to ensure that equipment is properly used to reduce cost and breakage. Order supplies and replacements as needed.

Check physical condition of rooms in order to maintain highest room appearance and standards. 

Establish systems and controls in the Linen/Uniform Room and Laundry to ensure that laundry services are of high quality for hotel guests, customers as well as laundering for staff uniforms.

Create and implement accurate schedules for employees to match business levels, manage payroll for department.

Train and develop staff for personal and professional growth

Perform annual and periodic personnel evaluations on all subordinates. Recommend and implement annual increases.

Monitor standards and work performance of all subordinates on a daily basis for brand service and training compliance. Regularly recommend and carry out all discipline and counseling as needed. 

Plan and carry out budget, living within guidelines.

Manage labor costs

Mnaage team to live within guest service scores as required by brand, and attain high level opinion survey scores as well.

With minimal supervision, plan and carry out the duties (and additional duties) listed above 

Ensures their thorough understanding of house-rules and departmental rules and regulations, evaluating staff performances and providing recommendations - transfers & promotions when necessary.

Coordinate and communicate effectively with other departments as well as within the department.

 Responsible for keeping good morale and enforcing discipline and appearance of employees.

Perform all duties other than these above which are requested by the hotel management/direct

supervisor.

Establish Lost & Found procedures.

Establish good liaison with Engineering Department for any repairs needed and to expedite any major repairs or special requests for special occasions and purposes

Education and Experience:

A minimum of three years related experience and/or training; or equivalent combination of education and experience

# Supervised:

Varies

Travel:

Limited

Language Skills:

Ability to communicate fluently in English verbally and in writing. 

Tools and Equipment:

Knowledge and use of all cleaning equipment including but not limited to vacuums, buffers, chemicals…

Use of computer, two way radio and phone.

Working Conditions:

The manager spends time both on their feet and walking, in addition to sitting. 

Physical Demands:

The employee frequently is required to stand. 

The employee is occasionally required to walk. 

The employee must occasionally lift and/or move up to 25 pounds.

 Specific vision abilities required by this job include close vision, color vision, and depth perception.

Source: Hospitality Online